Nutanix – ServiceNow Integration

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Data Types: Alerts / Incidents / CMDBs

Nutanix (Topology) ServiceNow (Topology)

Nutanix (Events) ServiceNow (Tasks)

Nutanix (Alerts) ServiceNow (Incidents)

Nutanix - ServiceNow Integration Use Case

If your organization is using Nutanix to manage your hyperconverged infrastructure, and also ServiceNow to manage IT requests and issues, you might see lots of benefits from integrating the two systems.

There are two following common scenarios.

Nutanix is managing virtual machines that are not present in ServiceNow Servers topology. ZigiOps automatically detects them and inserts the missing machines in ServiceNow. The integration platform performs regular checks and enriches the ServiceNow topology whenever there are new virtual devices.

ZigiOps delivers alerts discovered by Nutanix directly into ServiceNow. With the conditional field mapping and filtering, you can easily set which alarms go where. ZigiOps can enter them in ServiceNow as events, incidents or problems, depending on your specific requirements. Data is automatically updated whenever there are changes in the Nutanix alerts. When an alert is closed in ServiceNow, ZigiOps automatically closes it in Nutanix, too.

Challenges for Nutanix and ServiceNow users

Nutanix helps you integrate storage, networking, and compute services into a single solution managed by IT generalists. ServiceNow is a very popular service desk platform that helps you automate incident management and resolution. It is also used to monitor infrastructure. 

In enterprises organizing of infrastructure is tightly related to ITSM. The applications used for these tasks need to be integrated in order to avoid common challenges, like scattered information, delays and mistakes due to incomplete or wrong pieces of data.

If you connect Nutanix and ServiceNow, you can collect, process and transfer essential data in real time. This will allow your teams to react to incidents and alerts before they impact your customers. Using an integration platform can help you avoid delays and enhance your operational efficiency.

How do we solve them?

To connect Nutanix and ServiceNow with ZigiOps you don’t need any coding knowledge and you can set up your integration in minutes.

ZigiOps provides out-of-the-box templates, as well as extended field mapping and filtering to meet even the most complex use cases. You can directly deliver all problems discovered by Nutanix into ServieNow. Events, incidents and problems are automatically created and updated with all related fields. The integration is bi-directional, so you can also close the Nutanix alerts automatically when they are closed in ServiceNow.

When your systems are connected, your departments speed up response times and resolve critical issues faster than ever.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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