Integrating your business apps can significantly enhance your organization's workflow efficiency and service management capabilities. In 2025, with rapid advancements in technology and growing business complexity, selecting the right Integration Platform as a Service (iPaaS) is more critical than ever.

Many companies searching for a suitable integration platform are often frustrated by a lack of transparency and unmet expectations. A common pain point is that many iPaaS vendors focus more on acquiring new customers than on truly understanding and addressing their integration needs from the outset. This results in rigid platforms, hidden limitations, or costly customizations that only surface after the deal is signed. Instead of providing a clear path to value, some vendors use opaque pricing models, oversimplified demos, and generic use cases to close deals quickly — often at the expense of long-term customer success. As people say:

“Don’t go for it unless you are sure it will meet your needs and long-term goals from the beginning”

This flawed approach not only erodes trust but also forces IT and operations teams to invest time and resources in platforms that ultimately fail to deliver. A truly effective iPaaS should offer flexibility, clarity, and alignment with real-world integration scenarios before onboarding even begins — not after a contract is signed.

This guide will walk you through the essential factors to consider when choosing the perfect iPaaS solution to ensure a seamless, scalable, and secure Jira-ServiceNow integration.

What is an iPaaS Platform?

Integration Platform as a Service (iPaaS) is a cloud-based middleware designed to connect multiple applications, systems, and services. It enables businesses to automate complex workflows by facilitating the easy exchange of data across diverse software ecosystems, without needing extensive coding or manual intervention.

With increasing reliance on cloud applications and SaaS solutions, iPaaS platforms provide the agility and scalability needed to integrate disparate tools efficiently. They offer features like data transformation, protocol mediation, and connection management.

These platforms are vital for businesses looking to improve operational efficiency, reduce integration costs, and enable faster deployment of cross-functional workflows.

“Organizations are increasingly adopting iPaaS as a strategic platform for hybrid integration,” writes Gartner in their Market Guide for iPaaS, highlighting its growing role beyond basic application connectivity.

Source: Gartner’s Market Guide for iPaaS (available via subscription)

‍

Key Factors When Choosing an iPaaS Platform

Choosing the right Integration Platform as a Service (iPaaS) is more than just ticking off feature boxes — it's about selecting a solution that will scale with your organization, simplify your architecture, and empower your teams to move faster and smarter. With so many options on the market, here's what really matters when evaluating an iPaaS:

No-Code/Low-Code Capabilities

Modern IT and operations teams need agility. An iPaaS should offer a visual, no-code interface that enables technical and non-technical users alike to configure and manage integrations. Bonus points if the platform includes:

-              Dropdown menu mapping

-              Reusable templates

-              Built-in expression logic for field transformation and conditional routing (read our blogpost on expressions for more detailed information)

This ensures that integrations don’t become a bottleneck or require constant engineering support.

Data Transformation and Flexibility

It’s not just about moving data — it’s about transforming it to fit the receiving system’s structure and logic. A great iPaaS should offer:

-              Advanced mapping options

-              Support for complex transformations (e.g., value translation, conditional logic)

-              A powerful expression engine to manipulate data on the fly

This is essential for real-world use cases that involve dispersed, or customized data models.

Scalability and Performance

Your iPaaS should grow with your business. Ask:

-              Can the platform handle high volumes of data and frequent syncs?

-              Is it built for horizontal scalability?

-              Does it support multi-instance or multi-tenant environments?

An iPaaS that falters under load or requires major rework to scale will only slow you down.

As reported by Digital IT News summarizing Gartner, iPaaS vendors must support “data consistency, multistep processes and composite services… with minimal infrastructure burden and maximum operational agility”

Security and Compliance

Integration means data is constantly moving — and that raises security concerns. Look for platforms that provide:

-              Data encryption (at rest and in transit)

-              Role-based access control (RBAC)

-              Full audit logs

-              No data storage architecture, where the platform acts as a pass-through

Also, ensure the vendor aligns with relevant compliance standards like GDPR, HIPAA, or ISO 27001.

Vendor Support and Ecosystem

No matter how good the iPaaS is, support matters. Consider the following as a base:

-              Quality and availability of technical support

-              Access to documentation

-              A partner and integration ecosystem that helps you grow your capabilities over time

An engaged, reliable vendor can make a huge difference in your success with the platform.

Transparent and Scalable Pricing

Many iPaaS platforms advertise flexibility but hide costs in number of users, data volume, or feature gating. Be sure to:

-              Understand the pricing model (per integration, user, transaction, etc.)

-              Look for predictable billing and no lock-ins

-              Ensure you’re not paying for features you don’t need — or being forced to upgrade prematurely

‍

ZigiOps: Your Trusted iPaaS Platform

Integrations aren’t just about moving data from one system to another — they’re about enabling faster incident response, reducing manual overhead, and keeping systems in sync without errors or delays. That’s where ZigiOps comes into play.

As a no-code, enterprise-grade iPaaS, ZigiOps simplifies complex integrations and empowers teams to automate cross-system workflows — without needing to rely on developers.

Out-of-the-Box Integration for Key Systems

ZigiOps comes with ready-to-use connectors for the tools IT Ops teams use most: ServiceNow, Jira, BMC Remedy, Ivanti, OpsBridge, Dynatrace, Dynamics 365, and more. It supports:

-              Real-time incident and change synchronization

-              Bi-directional updates between ITSM, DevOps, and monitoring tools

-              Seamless communication between Level 1 support, developers, and NOC teams

This ensures fewer escalations, faster resolutions, and complete visibility across teams.

‍

Advanced Data Mapping — Without Writing Code

ZigiOps gives users full control over how data is mapped and transformed between systems — all through an intuitive, no-code interface. With built-in expressions, you can:

-              Filter and route tickets based on priority, CI, or custom fields

-              Transform field values (e.g., statuses, categories)

-              Automatically populate missing data (like default assignees or timestamps)

-              Build logic to sync only what matters, avoiding noise

No scripting or developer involvement required — just configure, test, and go live.

Enterprise Security You Can Trust

Security is non-negotiable for any iPaaS platform. Here is how ZigiOps has your integrations covered:

-              No data storage – data flows directly between systems, never stored

-              Encrypted communication, RBAC, and audit logs

-              On-prem and hybrid deployment options for secure environments

-              ISO 27001

-              TLS 1.2 and 1.3 encryption algorithms

-              FIPS 140-2 compliance

This ensures compliance with internal policies and external regulations. Read more about the ZigiOps security.

‍

Real-Time Visibility & Error Handling

ZigiOps comes with great capabilities for real-time visibility into your integrations, their status and errors.

-              View integration health in real time

-              Investigate failed transactions with full logs

-              Set up alerts, retries, and auto-resolve mechanisms

You’re always in control — no more silent failures or hidden sync issues.

‍

Scalable, Stable, and Built for Growth

Whether you’re managing a few hundred tickets or syncing thousands of events per hour, ZigiOps scales with your needs. It supports high-availability setups, handles large data volumes, and can be extended to connect additional systems as your stack evolves.

‍

Transparent, Scalable Pricing with No Hidden Costs

One of the biggest frustrations companies face with traditional iPaaS platforms is unclear and unpredictable pricing. Vendors often lure customers in with a low entry price, only to charge extra for:

-              Number of users or admins

-              Number of transactions or data volume

-              Advanced features (e.g., logging, error handling, premium support)

-              Custom logic or data transformations

At ZigiWave, we take a different approach.

Our pricing is based on the number of active integrations, not the number of users or the volume of data processed. Whether you're syncing 100 tickets or 10,000 events per day, you won’t be penalized for scale or usage.

One Flat Price Includes Everything You Actually Need:

-              Unlimited users and roles — no per-seat charges

-              Unlimited transactions and data volume — no overage penalties

-              Access to the full expression engine — conditional logic, field mapping, data transformation

-              Built-in retry, error handling, and filtering mechanisms

-              Monitoring, logs, and performance metrics

-              On-prem, hybrid, or cloud deployment options

-              Multi-environment support (dev, staging, prod)

-              Support and maintenance included

-              Free implementation and onboarding support

-              Free upgrades and new features as part of your subscription

Bоок а 15-min pricing meeting to review and discuss your integration needs.

‍

ZigiOps’ Outcome-First Customer Methodology

At ZigiWave, we take a different approach — focused on long-term success, not short-term signups. Every new engagement follows a clear, value-driven process:

1.        Tailored Demo – We start by showing your exact integration scenario in action.

2.        Free Proof of Concept (PoC) – We scope and implement your full use case with your actual tools and data — so you know exactly what you’re getting.

3.        Free Implementation – Once validated, we implement the integration for you, at no cost.

4.        Ongoing Support – Post-deployment, we provide continuous support and health checks to ensure everything runs smoothly.

This methodology removes uncertainty, avoids surprises, and ensures you’re testing what you’re actually buying — a rarity in today’s iPaaS market.

Don’t rely on promises or slide decks. A solid iPaaS partner will let you test your actual integration use case — with your systems, workflows, and edge cases — before you commit. It’s the best way to uncover limitations early and validate long-term fit.

Below is a table, summarizing all key factors you should take into account before choosing your iPaaS partner.

Concluding Thoughts on iPaaS

Selecting the best iPaaS platform in 2025 is a multidimensional decision. Prioritize factors like ease of use, availability of pre-built connectors, scalability, security, real-time synchronization, customization, and vendor trustworthiness.

By making an informed choice, you pave the way for enhanced collaboration, operational efficiency, and reduced costs.

Don’t rely on promises or slide decks. A solid iPaaS partner will let you test your actual integration use case — with your systems, workflows, and edge cases — before you commit. It’s the best way to uncover limitations early and validate long-term fit.