Ivanti – Jira Integration

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Data Types: Incidents / Issues / Other/Custom records

Ivanti (Incidents) Jira (Issues)

Ivanti – Jira Integration

If you are using both Ivanti and Jira to monitor you IT infrastructure and manage projects, you can significantly speed up resolutions of different incidents, and the productivity of your teams by integrating the two.

For example when Ivanti detects an incident, and it needs the attention of the developers, ZigiOps can automatically transfer all the necessary information to them in real time. The integration platform opens a new issue in Jira and populates it with the details from Ivanti. All fields, like summary, description, status, etc. can be synced, and you can map them the way you need to easily through the ZigiOps UI. You can also set conditions on the type of incidents, so you guarantee that only the necessary ones will be transferred to Jira. This way the DevOps team can react immediately in case of critical issues and incidents will be resolved much faster.  

If there are any changes or updates to the Ivanti incident, ZigiOps detects them and adds them in Jira in seconds. The issues are resolved before the end clients even notice them.

Common challenges for Ivanti and Jira

Ivanti combines IT service management and asset management in one. With it, you can discover and fix issues within your IT infrastructure much easier. Jira is one of the most popular project management tools used by developers. It helps teams plan, track, and release projects and manage tasks. In large organizations often both of these tools are used, but if they are not connected you might have problems, like data silos and delays due to manual transfer of data. Using an integration platform can significantly fasten issue resolutions and boost your user experience.

How do we solve them?

A no-code integration platform, like ZigiOps, allows you to simplify your operations and improve teamwork. By connecting Ivanti and Jira with ZigiOps, you can transfer problems, issues, stories and custom records automatically. You don’t need any coding or technical knowledge to set up your integration. The Ivanti Jira integration accelerates issue resolutions, as it seamlessly connects teams, projects, and systems across your organization.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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