BMC Remedy – CA UIM Integration
Connect your ITSM, Monitoring, Cloud, DevOps, and CRM tools with our no-code integrations that are easy to set up and customize. Modify and scale on the go as your business needs change.
Data Types: Alerts / Incidents / Change requests / CMDB CIs / Other/Custom records
BMC Remedy – CA UIM Overview
Get all problems discovered by CA UIM directly delivered into your BMC Remedy. Automate ticket creation and handling to boost performance and keep response time low. Each application’s tickets are easily distinguished by the Configuration Item (CI), as the integration populates it.
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any
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