Ivanti – OpsBridge Integration

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Data Types: Events / Incidents

OpsBridge (Events) Ivanti (Incidents)

Ivanti - OpsBridge Integration Use Case

If you are using Ivanti for asset and service management, and on the other hand using OpsBridge for monitoring your systems, you can benefit a lot by syncing the two applications.

With the ZigiOps integration, you can automatically transfer any Event that OBM has gathered from different tools, to Ivanti, based on your predefined conditions. This integration is bi-directional, so you can automatically log or update Ivanti incidents into OBM.

OBM picks up a new Event in its Event browser. ZigiOps logs a new Alert in Ivanti, including all Event details from OBM.

ZigiOps features a back-sync option between Ivanti and OBM. So if the Event is updated in OBM, the according updates will automatically be done in Ivanti, too. Respectively, if there are updates in Ivanti, they will be synced back to OBM.

You have control of all field mapping options, allowing you to set trigger conditions based on your use case, and select which updates need to be synced between the two tools. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.

Challenges for Ivanti and OpsBridge users

Ivanti helps you discover and fix issues before your users notice them. Similarly, Operations Bridge is used to monitor your whole IT infrastructure and be able to react instantly to problems.

If you’re using both Operations Bridge and Ivanti, you need to make sure that data is flowing between the them instantly, or else you might be creating silos and working with an incomplete overview of your infrastructure. App synchronization allows your teams to work together in sync, and to remediate problems quickly and efficiently, as they arise.

Keeping your teams connected is essential for the success of your operations, and one of the best ways to achieve that is through a software integration platform.

How do we solve them?

ZigiOps allows you to sync Ivanti and OpsBridge instantly. This way, you’re able to automate and optimize your workflows, improve incident detection and resolution, and fix problems before they impact your customers.

With our out-of-the-box templates, you can set up your integration between Ivanti and OpsBridge in a matter of minutes, and then tweak it to fit your exact use case scenario. Optimize end-to-end data flow and help your monitoring and service desk teams work better together. Speed up information exchange, eliminate bottlenecks and get rid of silos with ZigiOps.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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