Jira ServiceNow Integration

Data Types: Events / Incidents / Change Requests / Service requests

ServiceNow Incident → Jira Task

ServiceNow Problem → Jira Bug

ServiceNow Change Request → Jira Task

ServiceNow Jira Integration

Incident Management and Bug Tracking

A frequently encountered scenario for optimizing your Jira and ServiceNow integration involves incident management and bug tracking. For instance, let’s take a case where the helpdesk team receives a fresh incident within their ServiceNow queue, recognizing it as a software bug.

The no-code ZigiOps integration platform swiftly captures all incidents, or those of your choosing, and automatically generates and maintains real-time updates in Jira. This ensures a secure and synchronized connection between ServiceNow and Jira, with a rapid, hassle-free UI setup.

ServiceNow Jira Bidirectional Integration

Having a bi-directional ServiceNow and Jira integration allows for even easier tracking and communication. Once the developer fixes the Jira issue, the corresponding ServiceNow incident is instantly updated. ZigiOps supports automatic synchronization of log files, traces, issue links, and attachments streamlining defect tracking and resolution, as well as change request management.

ServiceNow and Jira Integration Steps

Synchronizing ITSM and DevOps has never been easier. Explore our comprehensive technical documentation to learn how to seamlessly integrate ServiceNow and Jira.

Why ZigiOps

Why choose ZigiOps for your ServiceNow Jira integration

When you’re aiming to unite your Jira and ServiceNow teams, there are critical factors to weigh. When selecting your integration solution, these key considerations come to the forefront:

1. Ease of Integration: How simple is it to create the integration?
2. Speed of Implementation: How quickly can you go live with it?
3. Security: Is the connection secure and reliable?
4. Flexibility: Can you easily modify and adapt your integration to evolving needs?

With the ZigiOps no-code core, you can establish a ServiceNow Jira integration in a fast, easy, and secure manner. Our pre-built integration templates further streamline the setup process, ensuring a seamless experience.

ZigiOps allows you to integrate your ServiceNow and Jira teams seamlessly. We know how hard it can be when you’re trying to work across multiple platforms and systems. That’s why our product is designed with scalability in mind so that you can use it no matter how big your team becomes.

Our ZigiOps connector has been widely recognized and preferred by Atlassian users, ensuring a reliable and efficient integration experience.

Review our technical documentation and learn how to integrate ServiceNow and Jira.

The ZigiOps connector for Jira and ServiceNow is a preferred tool by Atlassian users.

Custom vs Ready-to-Use ServiceNow Jira Integration?

Manual transfer of data is prone to delays, errors, and duplications. Building a custom ServiceNow Jira integration requires a big arsenal of force:

1. Business Analysis to pinpoint the exact use case
2. Proficiency in both ServiceNow and Jira APIs
3. Script Development
4. Ongoing Maintenance and Support

These tasks only scratch the surface of the overall process, which can consume considerable time and financial resources. Furthermore, it’s essential to consider that if your integration requirements evolve over time, you may find yourself repeating the entire integration process.

Why invest significant resources and effort in developing a new ServiceNow Jira integration when you can choose the best-in-class solution on the market? ZigiOps is designed with a focus on security, scalability, and user-friendliness. Here are the top five reasons customers love our Jira ServiceNow integration:

1. No Technical or API Expertise Needed
2. Intuitive User Interface for Easy Operation
3. Data Visibility, mirroring ServiceNow and Jira
4. Robust Security Measures – We Don’t Store Your Data
5. Scalability to Adapt and Grow with Your Changing Needs

Experience the benefits of hassle-free integration with ZigiOps for ServiceNow and Jira.

Challenges for ServiceNow and Jira Users

ServiceNow is one of the most popular IT service management (ITSM) applications. Atlassian’s Jira is a widely used DevOps solution used to plan and manage software development projects. Companies use both systems to distribute tasks between development teams and departments, manage their resources, and organize work. To do that successfully, they need an integration tool that seamlessly transfers information between ServiceNow and Jira.

Operational silos, duplicates, and incomplete records can be a significant risk when using ServiceNow and Jira independently. This fragmented approach can lead to mishandling of incidents or projects and a lack of alignment among teams. Manual tasks, such as creating tickets in Jira from ServiceNow events or incidents, can drain valuable resources and impact customer satisfaction metrics. Discover the benefits of ServiceNow Jira integration to streamline your processes and improve efficiency.

See how ZigiOps solves them with a no-code Jira ServiceNow integration

Unlock operational efficiency improvements through a tool that facilitates effortless ServiceNow Jira integration. With this solution, you can expedite issue resolution and establish a seamless end-to-end data flow. ZigiOps connector ensures smooth data exchange between ServiceNow and Jira, enabling instantaneous transfer of vital business information without delays.

Additionally, the Jira ServiceNow integration significantly enhances and optimizes cross-team collaboration and helps you serve your customers better. ZigiOps allows for automation of repetitive tasks and minimizes human-related errors resulting of manual work.

How Beneficial is the ServiceNow Jira Integration?

“Optimize Workflows with ServiceNow Jira Integration”


With a ServiceNow Jira integration, you can achieve seamless synchronization and action execution between the two systems based on specific requests. For example, when a product fault is reported in ServiceNow, an automatic Jira ticket is generated, keeping all comments and statuses in sync and resolving when the issue is fixed.

Benefits of this integration:

1. 10x Times Faster Issue Resolution
2. Improved Visibility into Service Ticket Status and IT Processes.
3. Reduced Time for Manual Work
4. 400% ROI During the First Year Only