Connect Azure DevOps with the rest of your software tools to automate workflows and fasten development and bug fixes.
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Azure DevOps is one of the most popular DevOps systems nowadays, helping your teams plan and manage development projects. However, different teams use different tools, and Azure DevOps needs to connect with them.
For teams to work together efficiently, the data exchange between ADO and other tools needs to be automatic. As you monitor and manage your operations and services via the different monitoring and ITSM tools you use, you also need to be able to forward records to your DevOps teams quickly. This way, you can resolve issues before your customers notice them and before they cause costly downtimes. Manual work leads to errors, duplicated records, and misalignment, which results in development and operations processes that are less agile and adaptable.
How do we solve them?
Thanks to ZigiOps’ bi-directional integrations for Azure DevOps, you can now plan better, ship faster, and help your teams work better together. Connect Azure DevOps to some of the most popular enterprise software tools, such as ServiceNow, BMC Remedy, Cherwell, and Salesforce. Bridge the gap between DevOps, ITSM, Monitoring, and Sales, and make communication simpler, faster, and more efficient.
Sync records, pipelines, files, updates, and status changes between different platforms, and customize each workflow to fit your exact use case scenario. With our pre-set templates, you can set up your Azure DevOps integrations in a matter of minutes.
Popular Use Cases
Our Azure DevOps connector allows you to integrate it with many systems and synchronise data across platforms seamlessly. Transfer all data types, custom fields and keep your systems in real-time sync.
Review our most popular integrations with Azure DevOps (ADO) below.
Azure DevOps Jira Integration
If one of your teams is using Jira, and another one is using Azure DevOps to manage their projects, you can plan, track, and transfer work across your teams easily by integrating both systems.
For example, when a Task is created in Azure DevOps, the development team might find out it is related to a project another team is handling. They will need to forward it to the Jira instance the other team is using. When a ZigiOps Jira Azure DevOps integration is in place, this will happen automatically. No one needs to manually enter the information in Jira, since a Jira task is created in real time by the integration platform. You can easily set correlation and mapping in ZigiOps, so all the necessary fields (like title, description, urgency, issue links, comments, etc.) are automatically populated once the new task is created. When there is some progress in the Jira task, the integration will update all changes in Azure DevOps, too.
On the other hand, if there are any changes or information added in Azure DevOps, they will also be synced in real time with Jira. This way you can build, test and deploy projects without any manual transfer of data between systems.
BMC Remedy – Azure DevOps Integration
The helpdesk team receives a new incident in their BMC Remedy queue. After checking the issue, they discover the problem results from a software bug, and that they need to get the DevOps team involved to solve it.
With ZigiOps, they can forward it to the DevOps team automatically: they don’t need to open Azure and manually log the issue. ZigiOps creates an incident in Azure DevOps and updates it in real time, whenever any changes take place. This improves the efficiency of your application lifecycle management (ALM) processes and helps your teams work faster and better.
The helpdesk team and the developer working on the issue can communicate easily, thanks to ZigiOps. They don’t need any additional tools to communicate, because everything takes place in the comments. ZigiOps instantly synchronizes log files, traces, and all other attachments. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks and silos.
Azure DevOps – TOPdesk Integration
The service desk team receives a new incident in TOPdesk. They check it and see that a software bug is causing the problem, i.e. that the Dev team needs to fix it.
Thanks to ZigiOps, they don’t need to open Azure DevOps and create a ticket manually. Instead, the integration platform logs it automatically and performs poller-based updates, if there are any changes.
Communication between the service desk team and the developer who is in charge is easy. It doesn’t require any additional apps: they can simply add comments, which ZigiOps then updates to both apps. All log files, traces, and all other attachments are automatically synchronized, too.
After the developer fixes the issue, ZigiOps updates the TOPdesk incident, and the end customer receives a notification that their issue is resolved—faster than ever before.
ServiceNow Azure DevOps Integration
The helpdesk team receives a new incident in their ServiceNow queue. They investigate the issue and find out that the problem results from a software bug and they need to forward it to the development team.
ZigiOps automates everything: they don’t need to open Azure DevOps and manually log the issue. The integration platform logs an issue in Azure DevOps and syncs it in real-time. As a result, the efficiency of the application lifecycle management (ALM) is improved.
The helpdesk team and the developer working on the issue communicate effortlessly, thanks to ZigiOps. The communication doesn’t require any additional tools: it takes place in the comments. ZigiOps instantly synchronizes all log files, traces, or other attachments. This simplifies root cause analysis and change request management. Because of it, you can easily eliminate communication bottlenecks.
Once the developer fixes the issue, ZigiOps automatically updates the incident in ServiceNow. The end customer then receives a notification that their problem is now resolved.
If you are using ServiceNow to manage IT requests and handle issues with development tasks, and Azure DevOps is the tool that your development team uses, you can greatly benefit from an integration between the two.
ZigiOps will automatically extract Azure DevOps builds (from build pipelines) and create corresponding incidents in ServiceNow. The advanced filtering capabilities of ZigiOps allow only specific pipelines to be transferred. For example, only the failed ones, or the latest ones. Based on their status, result or timing, you can precisely set which pipelines you need to get logged into ServiceNow as incidents.
All components of the pipelines can be transferred, depending on your needs - name, type, description, default value, etc.
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