MS Dynamics 365 Jira integration

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Data Types: Incidents, Issues, Bugs, Tasks, Stories

Jira (issues) → Dynamics 365 (incidents)

Dynamics (Incidents) → Jira (Issues)

Dynamics 365 Jira integration use case

Allow sales, customer service and DevOps to communicate and collaborate easily.

The Dynamics 365 Jira integration helps align the efforts of customer service, sales, marketing, DevOps and all teams that use the systems. Whenever data transfer happens manually, mistakes and inaccuracies often occur. The latter, unfortunately, is a certain prerequisite for silos that take time to resolve. With the help of the Dynamics 365 Jira integration, all those problems are eliminated.

There are plenty of use case scenarios regarding the Dynamics 365 Jira integration. The most common among them is transferring incidents.

The customer service department has been notified about a new incident in the Dynamics 365 system. It’s a customer-related issue that requires urgent resolution. After they check it up, it turns out the incident needs the attention of the development team. The Dynamics 365 incident must be logged into the Jira instance.

ZigiOps Dynamics 365 Jira integration eliminates the need for manual work.

The ZigiOps no-code solution does all the work by automating this process. It collects all new MS Dynamics 365 incidents with their corresponding details and transfers them to the Jira system. Afterward, ZigiOps synchronizes the integrated Dynamics 365 Jira systems because of the bi-directional connection the integration platform establishes between them. When the incident is resolved on the Jira side, ZigiOps sends a notification to the MS Dynamics 365 team about it. In this way, thanks to ZigiOps Dynamics 365 Jira bi-directional integration, dev, and customer service teams are in sync in real-time.

ZigiOps’s flexibility and scalability allow it to manage integration use cases with different levels of complexity.

Why ZigiOps?

What makes ZigiOps suitable for your Dynamics 365 Jira integration?

Combining a CRM with a DevOps tool enables enterprises to gain control and better manage customer service activities. The latter is essential for any company striving to provide the best customer experience.

To achieve it the companies must have a smoothly running MS Dynamics 365 Jira integration. Only then do the systems communicate without problems, and their teams operate in synchronization. Cross-team collaboration levels up, and so does the overall performance of the designated teams. The communication happens in real-time, which in turn minimizes the possibility of faulty data exchange between them.

ZigiOps is a flexible no-code integration platform that enables the seamless Dynamics 365 Jira integration in under 15 minutes. The platform does not require a single line of code, which makes it a perfect solution for users without any prior technical knowledge. Completely secure, ZigiOps does not save any of the data transferred during the Dynamics 365 Jira integration.

Equipped with a list of pre-defined integration templates, ZigiOps makes sure that users would not waste time while setting up their Dynamics 365 Jira integration. By making the flow of data bi-directional, the connector allows teams and departments to align efforts and sync important data.

ZigiOps comes with an advanced retry mechanism and reads the schema dynamically. Upon setting up the two-way Dynamics 365 Jira integration, updates on both sides of the systems happen fast. As a result, there are no delays or misunderstandings between the IT teams. Their efficiency skyrockets and changes are visible upon their initial creation.

With ZigiOps, the Dynamics Jira integration can be tailored in accordance with the current needs of the companies.

Why do a Dynamics 365 Jira integration?

ZigiOps’ bi-directional MS Dynamics 365 Jira integration enhances the performance and goal achievement of both departments. Customer problems are expressed as incidents that have immediate resolution. ZigiOps Dynamics 365 Jira integration has many benefits. On one hand, customer service does not waste time logging client-related incidents in Jira. On the other hand, developers act fast and remediate the problem in no time.

When used as a connector for the Dynamics 365 Jira integration, ZigiOps keeps everyone updated on the progress.

The Dynamics 365 Jira integration helps companies improve their decision-making, allowing them to craft a winning business strategy. Data sharing between departments goes smoothly – drastically reducing turnaround time and saving time and resources. The usually foreboding and time-consuming process of data management becomes easy.

With ZigiOps, the Dynamics 365 Jira integration users can effortlessly make up their own integration template from scratch.

Additionally, by using the ZigiOps connector for the Dynamics 365 Jira integration, the enterprise gets a 100 % secure connection. Let’s not forget that a seamless Dynamics 365 Jira integration makes it possible for different teams to work with tools of their choice, without worrying about the “back-and-forth communication” with each other.

At its core, Dynamics 365 is a comprehensive, all-in-one solution that seamlessly embraces the needs of mid to large companies. It unites critical business units like marketing, sales, and helpdesk. When in integration with Jira, crucial marketing and help desk tasks (campaigns, renewals, customer problems) are easily executed. Communication with clients is straightforward, and so is the data exchange between the different company decisions.

Client-facing teams and DevOps cooperation is undisturbed. In fact, it speeds up drastically. That leads to even faster customer issues resolution. In the end, end-user satisfaction levels rise.

Common challenges for MS Dynamics 365 and Jira users

Microsoft Dynamics (or MS Dynamics 365) is a multifunctional solution. The solution encompasses different aspects of the business needs – Marketing, Sales, Finance, Customer Service, Human Resources, and more. Jira is among the most preferred DevOps solutions available on the market. The multi-module Atlassian tool allows IT teams to combine the best agile practices with the sped-up rollout of products.

Thanks to their sophisticated features, the two systems are often paired in one technology stack. However, the lack of a connection between them can become a serious issue over time. The manual transfer of data between Jira and Dynamics 365 teams can produce errors.

The lack of data consistency and accuracy is also a serious problem that can escalate over time. It can be misleading and will inevitably lead to confusion and communication difficulties. The situation will, at some point, affect the end clients.

The MS Dynamics 365 Jira integration enhances the capabilities of each of the systems. With its help, the data transfer between their teams happens automatically.

No delays and no faulty data occur. Data flows and workflows happen smoothly. Updates come in real-time, keeping the CSATs high.

Often, the absence of timely collaboration between DevOps and Dynamics 365 teams leads to data blockages that may escalate and affect clients. Significant disturbances in the business-client relationship can form and become a reason for rapid declines in customer numbers. Slowdowns can become a daily occurrence and backfire on the start-to-end business processes. That would eradicate any chance of growth and stability.

Additionally, the inconsistent data will inevitably lead to internal frictions between the teams operating with Jira and Dynamics 365.

How do we solve them?

With the help of the ZigiOps integration platform you can do a Dynamics 365 Jira integration with a few clicks and start automatic data exchange between them. The integration works in both directions – keeping the systems fully aligned in real time. ZigiOps comes with a library of integration templates – all customizable and ready to use. There is the option for the ZigiOps user to make a template from scratch – in case the integration is more specific. As a no-code solution, the ZigiOps connector does not require any prior technical knowledge from its users. No API or additional coding is needed.

With its advanced file mapping and pre-defined actions, ZigiOps offers the flexibility a company might need to scale its performance.

Integrations happen within a few clicks. Additionally, the integration platform does not store any of the data transferred in the MS Dynamics 365 Jira integration. That makes it 100% secure.

How beneficial is the MS Dynamics 365 Jira integration?

The bi-directional MS Dynamics 365 Jira integration allows companies to coordinate the efforts of their customer service and DevOps teams. Their work is aligned, which results in enhanced performance and achieved goals. CSATs levels skyrocket – allowing the business to grow. The Dynamics 365 Jira integration also enhances the transfer of information between the systems.

It eliminates the need for manual efforts, thus preventing any chances for errors in data silos.

Client-related issues (incidents) get timely resolution by the DevOps team. Updates on their progress come in real-time and are shared between the connected teams.

Concluding thoughts on the MS Dynamics 365 Jira integration

The ZigiOps MS Dynamics 365 Jira integration helps organizations easily handle complex workflows and specific requirements. It is flexible and scalable. With the ZigiOps platform, you can have your integration ready with a few clicks and start managing your processes and teamwork better.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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