Integrate IFS assyst and ServiceNow now and automate all IT activities.
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Trusted by Enterprise Teams Worldwide
Used in large regulated industries, including :
Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
In multi-vendor or shared-service environments where some teams operate in IFS Assyst and others rely on ServiceNow, ZigiOps enables structured ticket escalation between the two platforms without requiring shared system access or informal cross-team communication. Incidents or service requests that fall outside the resolution scope of the Assyst team are automatically created in ServiceNow with full context preserved, and resolution updates flow back to Assyst seamlessly once the issue is addressed. This automated escalation model reduces handoff delays, protects system access boundaries, and ensures that every escalated issue is tracked end-to-end across both ITSM platforms.
Enterprises operating IFS Assyst and ServiceNow across different departments or organizational boundaries can use ZigiOps to synchronize incident records bidirectionally between both systems, ensuring that teams on either platform always have a consistent and current view of active issues. When an incident is created or updated in Assyst, ZigiOps automatically mirrors the change in ServiceNow with fully mapped fields, and vice versa, eliminating manual duplication and cross-system status chasing. This integration is particularly valuable during platform migrations or in shared-service environments where both ITSM tools must coexist without disrupting service delivery to the business.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
