IFS assyst - Salesforce integration

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Data Types: incidents/service requests, problems, cases

IFS (incidents)-> Salesforce (Cases) 

IFS (problems) -> Salesforces (Cases) 

IFS (service requests) -> Salesforce (Cases) 

IFS integration with Salesforce use case

One of your IT teams relies on IFS to manage its maintenance operations and ensure the smooth functioning of its equipment and machinery. And, your customer support department utilizes Salesforce to handle customer inquiries and manage service requests. A new issue is reported to the Salesforce team. Its severity requires urgent resolution by the service desk team. As per usual, both Salesforce and IFS assyst are not connected in any way. As a result, communication between the teams is slow and accompanies by data leakages. What’s more, all data must be manually logged from one system to another which often delivers a great number of unintentional errors, gaps, bottlenecks and frustrations on both end-users’ and IT team’s side.

An advanced and comprehensive no-code integration solution like ZigiOps can be what’s needed in this case. Easy-to-use, ZigiOps makes the connection between IFS and Salesforce almost instantly, without the need for further technical knowledge. ZigiOps helps the bi-directional sync of any fields like: summary, description, title, priority, statuses, comments(notes), attachments and other important data.  

ZigiOps also facilitates seamless collaboration between different departments within the company. For instance, if the reported issue requires specialized expertise or additional resources, the support team can easily collaborate with the engineering or procurement departments to expedite the resolution process.

Another great benefit of using ZigiOps for the IFS integration with Salesforce is that at the end, CSATs levels rise, which ensures the retention of the customers.

IFS Assyst

IFS Assyst optimizes IT service delivery with incident, problem, change, and asset management aligned with ITIL standards. It empowers efficient collaboration, automates tasks, and drives productivity. With Assyst, managing IT services becomes effortless, ensuring smooth operations and satisfied customers.

About Salesforce

Salesforce, a leading customer relationship management (CRM) platform, empowers businesses to build stronger connections with customers, streamline processes, and drive growth. With its cloud-based solutions, customizable features, and extensive ecosystem of apps and integrations, Salesforce enables organizations to deliver exceptional customer experiences and achieve their business objectives with agility and innovation.

Challenges for IFS assyst and Salesforce users

Combining Customer Relationship Management (CRM) and Information Technology Service Management (ITSM) tools is crucial for companies to streamline operations and enhance customer experiences. Integrating these systems enables businesses to efficiently manage both customer interactions and internal IT processes, fostering a cohesive approach to service delivery and support. As a result, solutions like Salesforce and IFS assyst at easily found embedded into the IT infrastructure of variety of companies.  

The main reason is that enterprises look for a way to streamline their IT service management processes, such as incident resolution and asset management, to ensure smooth operations and timely issue resolution. Moreover, the improvement of customer relationship management, enablement of personalized interactions, effectiveness of sales strategies, and streamlining marketing efforts is critical for businesses that seek to succeed and expand.

Why integrate IFS and Salesforce?

An integration of IFS and Salesforce through a no-code tool like ZigiOps allows IT teams to streamline and automate their business processes effortlessly, without necessitating extensive technical expertise or custom development. ZigiOps swiftly connects and synchronizes data between a comprehensive ITSM solution like IFS and a CRM like Salesforce - ensuring smooth communication and workflow automation between their IT service management and customer relationship management platforms.  

What’s more, when executed through our out-of-the-box integration platforme, this integration empowers companies to enhance collaboration between their IT and sales teams, improve data accuracy, and boost overall operational efficiency. Moreover, leveraging a no-code integration tool such as Zigi reduces the time and resources required for implementation, enabling companies to quickly realize the benefits of integrating IFS and Salesforce. 

Concluding thoughts on the IFS integrationwith Salesforce

The integration of IFS with Salesforce represents a transformative step in optimizing operational efficiency and customer satisfaction. By seamlessly connecting these platforms, businesses can streamline issue resolution, facilitate collaboration across departments, and enhance overall productivity. This integration not only minimizes downtime but also fosters proactive problem-solving, ultimately driving greater value for both the organization and its customers. 

Incorporating ZigiOps further enhances this synergy, providing a comprehensive solution that seamlessly connects IFS incidents/problems/service requests with Salesforce cases, streamlining workflows, and enabling holistic data management across platforms.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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