Integrate IFS assyst with Jira and automate crucial workflows, boost cross-team collaboration and speed up DevOps processes.
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Used in large regulated industries, including :
Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
Organizations running IFS Assyst for ITSM change governance and Jira for software delivery can use ZigiOps to automatically translate approved Assyst change requests into Jira tasks, ensuring that engineering teams have actionable, context-rich work items the moment a change is greenlit. Change scope, implementation timelines, approval details, and risk assessments from Assyst are all mapped into Jira without manual re-entry, giving delivery teams everything they need to execute the change safely and on schedule. Completion updates from Jira are pushed back to the Assyst change record automatically, maintaining audit trail integrity and giving change managers real-time visibility into delivery progress.
When IFS Assyst service desk teams identify that a support ticket requires software engineering involvement, ZigiOps automatically creates a linked Jira issue with all relevant service desk context mapped across, including incident description, priority, affected user, and urgency level. Development teams can triage and resolve the issue in Jira while status updates flow back to the Assyst ticket, keeping service desk agents informed at every stage without manual follow-up. This automated escalation path reduces resolution time, eliminates the coordination friction of cross-tool handoffs, and ensures that customer-reported defects are addressed through a structured, traceable engineering workflow.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
