IFS assyst - Jira Integration

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Data Types: issues, event/service requests

IFS (incidents)-> Jira (Issues) 

IFS (problems) -> Jira (Issues) 

 IFS (service requests) -> Jira (Issues) 

IFS Jira integration use case

One of your software teams manages IT service requests, incidents, and problems using IFS Assyst, while another, DevOps team, relies on Jira for tracking software issues. There is a strong need for streamlining the IT operations and improving collaboration between IT support and development teams. In the case of lack of IFS Assyst integration with Jira, data will need to the transferred by hand. It’s time-consuming task, that often ends with data duplications, misunderstandings, delays and bottlenecks.  

ZigiOps eliminates each of these critical problems, allowing automated exchange of information and bi-directional synchronization between the connected systems. ZigiOps IFS Jira integration facilitates seamless incident management: when a user reports an IT issue or service request in IFS Assyst, such as a software malfunction or account access request, it automatically triggers the creation of a corresponding issue in Jira. Relevant details from the IFS incident, including description, priority, category, and requester information, are then automatically synchronized with the Jira issue, thanks to ZigiOps, ensuring consistency between the two platforms. The synchronized Jira issue is subsequently assigned to the appropriate development team or individual based on predefined rules or workflows, enabling developers to track its progress within Jira and collaborate on resolution. Once the issue is resolved in Jira and marked as closed, the corresponding IFS incident is updated accordingly, ensuring the IT support team remains informed of the resolution status and can provide feedback to the user if needed. ZigiOps makes it possible for the integration  to optimize incident management processes, fosters collaboration between teams, and enhances overall efficiency in IT service delivery. 

IFS Assyst

IFS Assyst is a comprehensive Enterprise Service Management software solution designed to streamline IT service delivery and support processes. It offers functionalities for incident management, problem management, change management, and asset management, all aligned with ITIL best practices. Assyst is crucial for enterprises as it helps optimize IT operations, improve service quality, and enhance customer satisfaction by providing a centralized platform for managing IT services efficiently. Its robust features facilitate seamless collaboration among IT teams, automate routine tasks, and enable data-driven decision-making, ultimately driving productivity and competitiveness in today's digital landscape. Incidents, Service Requests, and problems are easily spotted and resolved.

About Jira

Jira is a robust project management and issue tracking tool crafted by Atlassian, renowned for its technical prowess. Leveraging customizable workflows, real-time collaboration features, and extensive reporting capabilities, Jira empowers teams to efficiently plan, track, and manage tasks and software development processes. Its versatile functionality makes it a cornerstone in technical environments, aiding in the seamless coordination and execution of projects across diverse industries.

Challenges for IFS assyst and Jira users

ITSM and DevOps tools are vital components of modern IT ecosystems, enabling companies to efficiently manage IT services and streamline software development processes. By implementing ITSM tools like IFS Assyst and DevOps tools like Jira, companies seek to enhance operational efficiency, improve collaboration between teams, and accelerate the delivery of high-quality software, ultimately driving business success in today's fast-paced and competitive environment.  

This drives the need for seamless and uninterrupted data flow because data silos are common occurrence that negatively affect both the IT teams and the end users.  

Why integrate IFS and Jira?

ZigiOps’ no-code bi-directional IFS assyst integration with Jira allows the fast and easy automation of vital activities and operations in the two systems. Incidents, problems, and service requests are easily extracted from IFS and sent over to Jira as issues that need immediate resolution. Not only that but ZigiOps also makes it easy for the IT teams to sync and share updates on either of the systems – keeping end users and stakeholders informed at any step of the data exchange.  

With ZigiOps straightforward  IFS integration with Jira DevOps and helps desk teams work in constant synchronization, avoiding issue’s pile up, data leaks and even misunderstanding on crucial activities. Every strand of information is accountable, no gaps or duplications are present. Data is present in real time, and there is no need for manual switch of work between the tools. 

Boost the efficiency of your developers and help desk team and enhance the CSATs levels.

Concluding thoughts on the IFS integration with Jira

A IFS assyst Jira integration brings a lot of benefits to its users. DevOps and IT Service Management departments work in tandem, exchanging data without a fuss. Manual transfer of information is left aside, opening the door for the pragmatic and more quite useful automation. Workflows are optimized and every operation runs smoothly. This speeds up and enhances the processes that happen inside the companies’ daily activities. Efficiency is also boosted.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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