Jira Product Discovery Integrations

If your main CRM/ITSM system is Salesforce and you want to synchronize Salesforce objects with your project management team that uses Jira Product Discovery, you can use ZigiOps’ integration between the two software tools and setup your integration with a few clicks.

The project management team might need various details from Salesforce objects to prioritize and organize ideas. Without an integration in place, the CRM team would need to review each new object and send the necessary details to the PMs or open Jira Product Discovery manually and enter the details there.

With the help of ZigiOps this happens automatically. When an object gets created in Salesforce, the integration will capture it based on pre-defined filtering conditions and it will create a related idea in Jira Product Discovery. You have full control over data filtering and field mapping settings, to define which Salesforce objects to collect and how the data will be reported to Jira Product Discovery. The integration includes regular fields, custom fields, comments and more.

The synchronization is bi-directional, so ZigiOps collects updates in Salesforce for objects already transferred to Jira Product Discovery and syncs them with the related idea, and vice versa.

Different ideas, feedback and feature requests are often submitted through the helpdesk systems of companies. These ideas need to be systemized and handled by product management teams. For that purpose they need to be logged in Jira Product Discovery.

The service desk team receives a new incident in ServiceNow. They see that it contains feedback from a customer, related to a new feature they want added to a product of yours. They need to add it to Jira Product Discovery for the project manager to handle.

With a ServiceNow – Jira Product Discovery integration in place, the service desk team doesn’t need to open Jira Product Discovery and log the feedback manually. ZigiOps automates the process with a few clicks. It transfers all the necessary details from ServiceNow to a new Jira Product Discovery idea instantly.

The integration is bi-directional, so if there are any updates or additions to the ServiceNow incident, they are immediately logged into the Jira Product Discovery idea. Once the idea is updated, this is also reflected in ServiceNow, so the customer can receive actual info on when the feature will be launched.

Communication between the service desk and the project management teams is easy. It doesn’t require any additional applications, phone calls or emails. Instead, everything is taking place in the comments. Log files, traces, or other attachments sync automatically. This prevents communication silos and streamlines the product development and enhancement processes.

Very often organizations use Jira to manage different projects and tasks. Naturally ideas and feedback gather in Jira for new projects or enhancements of current projects. These ideas need to go to Jira Product Discovery, so that the project managers and corresponding teams can handle them.

A ticket is open in Jira that contains an idea for a new feature. The DevOps team needs to enter the idea into Jira Product Discovery.

With ZigiOps, the entire process is automated: the DevOps team doesn’t need to open Jira Product Discovery and log the idea manually. Instead, the integration platform takes care of that. ZigiOps logs a new idea in Jira Product Discovery and synchronizes the two in real time.

The DevOps and the Project Management teams communicate quickly and efficiently. With ZigiOps, they don’t need to exchange any emails or phone calls. ZigiOps synchronizes all log files, comments, traces, and attachments. This way, you can streamline new features development, enhance your portfolio with new products seamlessly, and eliminate communication bottlenecks.

If there are any updates on the idea, they will be immediately reflected in the Jira ticket. This way the development team will know exactly what to start working on and what is the priority for it at any given time.