Integrations in Telecom Keeping Everything in Sync
Connect your telecom systems seamlessly. From 5G rollouts to legacyBSS/OSS, ITSM to monitoring tools —ensure operational excellence at massive scale with real-time synchronization and automated workflows.
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Why Telecom Systems Struggle to Keep Pace With Industry Demands
The Challenge
Telecom providers are under enormous pressure. With 5G rollouts, legacy BSS/OSS systems, and real-time billing, the industry demands seamless IT operations at massive scale. One missed alert can cost millions in SLA penalties, fines, or customer churn.
Millions of subscribers expect:
- Instant service activation
- Accurate billing
- Seamless connectivity
- 24/7 customer support
Behind the scenes, telecoms rely on ITSM systems, CRMs, ERPs, monitoring tools, and DevOps pipelines. The challenge? These systems rarely connect properly.
The Outcome?
Higher costs, rising churn risk, and missed opportunities to deliver on customer expectations.
How ZigiOps Solves the Telecom Integration Challenge
Faster, Smarter, No-Code Integrations
- 3x faster rollout than custom scripts.
- Up to 60% less manual work through automated data flows.
- 70+ systems supported (ServiceNow, Jira, Salesforce, Dynatrace, Splunk, and more).
- Zero code required — operations teams configure integrations without developers.
Compliance & Data Security
- 100% audit-ready with complete traceability of incidents and escalations.
- Aligns with GDPR and telecom security standards.
- Role-based access to protect sensitive subscriber and network data.
- No data stored during transfers — full security by design.
Stronger Customer Experience
- 45% fewer SLA penalties by ensuring incidents never fall through the cracks.
- 25% higher CSAT through real-time updates in CRM systems.
- Lower churn risk thanks to faster resolution and accurate communication.
Key Use Cases for Telecom Integrations
Monitoring Alert → Incident Creation:
Based on incident category, ZigiOps triggers a Jira issue or Azure DevOps work item, assigning it to the appropriate development team with pre-filled custom fields, eliminating triage delays.
DevOps Task Creation
Based on incident category, ZigiOps triggers a Jira issue or Azure DevOps work item, assigning it to the appropriate development team with pre-filled custom fields, eliminating triage delays.
Status Synchronization and Notification Automation
Based on incident category, ZigiOps triggers a Jira issue or Azure DevOps work item, assigning it to the appropriate development team with pre-filled custom fields, eliminating triage delays.
Root Cause Analysis and Closure
Based on incident category, ZigiOps triggers a Jira issue or Azure DevOps work item, assigning it to the appropriate development team with pre-filled custom fields, eliminating triage delays.
Root Cause Analysis and Closure
Based on incident category, ZigiOps triggers a Jira issue or Azure DevOps work item, assigning it to the appropriate development team with pre-filled custom fields, eliminating triage delays.
Why Leading Telecom Providers Choose ZigiOps
Speed
Roll out integrations in weeks, not months.
Accuracy
Eliminate manual updates and reduce errors by up to 70%.
Compliance
Eliminate manual updates and reduce errors by up to 70%.
Resilience
Ensure secure, audit-ready processes aligned with telecom standards.
FAQ
What is ZigiOps?
ZigiOps is the most flexible data integration platform. Our tool empowers all System Administrators and IT Operations experts to connect their systems in a few clicks.
Is ZigiOps a no-code platform?
ZigiOps is a code-free integration tool. It is made specifically for users, who want to set up and launch their integrations fast and easily from the UI.
Is ZigiOps enterprise-ready?
ZigiOps is made especially for enterprises. It makes the integrations easier, yet its advanced capabilities relate entities of any level and allow users to synchronize all fields from the systems. The solution is lightweight, connects to both on-premise and cloud deployments, and doesn’t store any of the transferred data.
What’s the difference between ZigiOps and a plugin?
The ZigiOps integration platform is a standalone product. The difference between using such a solution versus a plugin is within the flexibility and functionality. A connector such as ZigiOps is a self-contained component set of APIs, which provides multiple integrations through a universal broker through the APIs of external applications. Using a plugin usually requires coding and may require modifications to the systems you are connecting. ZigiOps on the other hand has a much lighter interface than a plugin. ZigiOps supports both uni and bi-directional integrations between the systems.
A team like yours deserves a data integration tool like ours
Discover how ZigiOps enables our customers to meet critical objectives and drive digital transformation through seamless, no-code integrations.
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