Our newest set of integrations: Datadog
Another new product has been added to our portfolio - Datadog. Check it out
Your Datadog APM dashboard is a goldmine of performance intelligence. It tells you exactly when something breaks, where the bottleneck lives, and which service is quietly degrading user experience while everyone else is asleep. The problem? That intelligence rarely reaches the people and systems that need to act on it.
Your ITSM team is working in ServiceNow. Your developers track issues in Jira. Your operations managers are staring at OBM dashboards. And Datadog APM is sitting in its own corner, generating alerts that disappear into the void or, worse, land in someone's email inbox at 2 a.m.
The gap between monitoring and action is one of the most persistent productivity drains in enterprise IT. According to Gartner, IT operations teams increasingly rely on tool integration to bridge silos and accelerate incident response. That is exactly what ZigiOps delivers - and with our new Datadog APM integration package, we are making it faster than ever to connect your monitoring stack to the rest of your enterprise toolchain.
What Is Datadog APM?
Datadog is an application performance monitoring (APM) platform that provides deep observability into the behavior and health of applications, infrastructure, and cloud services. It tracks latency, error rates, request volumes, and service dependencies across your entire stack, giving engineering and operations teams the visibility they need to detect and resolve issues before they reach end users.
Key capabilities include:
• Distributed tracing across microservices and hybrid environments
• Automated anomaly detection and alerting on performance degradation
• Log management and correlation with APM traces
• Infrastructure monitoring for hosts, containers, and cloud resources
• Synthetic monitoring to proactively test user journeys
• Real-time dashboards and visualizations for operational insight
Datadog is widely adopted across enterprises managing complex, distributed IT environments - which is precisely why getting its data flowing into other enterprise systems matters so much.
The Integration Problem Datadog APM Users Face
Datadog is excellent at detecting problems. What it cannot do on its own is trigger the downstream workflows that actually fix those problems. When Datadog flags a critical performance issue, someone still needs to:
• Manually create an incident in ServiceNow
• Open a task or bug in Jira for the development team
• Notify the operations team through their ITOM platform
• Update multiple systems as the issue is investigated and resolved
This is manual, error-prone, and slow. In high-pressure incident response scenarios, every minute of manual coordination is a minute of degraded user experience. Research from ServiceNow consistently highlights that automation of incident workflows leads to measurable reductions in mean time to resolve (MTTR) and improved service quality. The integration between your monitoring platform and your response tools is not a nice-to-have. It is a core operational requirement.
Introducing the ZigiOps Datadog APM Integration Package
ZigiOps is a standalone, 100% code-free integration platform that connects enterprise tools via their APIs - no scripting, no developers, no months-long implementation projects. It is not a plugin. It does not store any of the data it transfers. And it is ISO 27001 certified, meaning your enterprise-grade security requirements are met from day one.
With the new Datadog APM integration package, ZigiOps enables seamless, bidirectional data flows between Datadog and a wide range of ITSM, ITOM, and DevOps tools, including:
• Jira (issue and task management)
• ServiceNow (incident and change management)
• OpenText Operations Bridge Manager (OBM)
• BMC Remedy
• Azure DevOps
• VMware vROps
Out-of-the-box integration templates available today include:
• Datadog Events to OBM Events
• Datadog Host Topology to OBM Topology
• Datadog Metrics to OBM Metrics
Need a different combination? ZigiOps lets you build custom integration flows from the UI, giving you unlimited flexibility without writing a single line of code.
Comparing Integration Approaches: Why No-Code Wins
Before choosing how to integrate Datadog APM into your toolchain, it helps to understand what your options actually look like in practice.
ZigiOps eliminates every major friction point in Datadog APM integration: it requires no coding skills, zero data storage risk, and deploys in a fraction of the time of custom builds or heavyweight integration middleware.
How to Set Up a Datadog APM Integration with ZigiOps
Setting up your first Datadog integration in ZigiOps is a guided, visual process. Here is how it works from start to finish.
That's it. No API expertise required, no code reviews, no staging environments to configure. The ZigiOps guided UI walks you through every step, and pre-built templates eliminate the need to define data flows from scratch.
For a deeper look at how field mapping works across systems, see our ZigiOps Field Mapping Guide and the ZigiOps Conditional Mapping documentation for advanced configuration options.
Key ZigiOps Advantages for Datadog APM Integrations
Here is what sets ZigiOps apart from the alternatives, specifically for Datadog APM use cases:
• 100% Code-Free: Every step happens in the UI. No JavaScript, no Python, no YAML configurations.
• No Data Storage: ZigiOps acts as a real-time data bridge. Your Datadog monitoring data is never stored on ZigiOps servers - it flows directly to the destination system.
• ISO 27001 Certified: Enterprise security compliance is built in, not bolted on. Your InfoSec team will thank you.
• Unlimited Transactions: No caps on the volume of events, metrics, or topology data flowing through the integration. Scale freely as your environment grows.
• Bidirectional Sync: Updates in Jira reflect in Datadog-connected workflows, and vice versa. Both systems stay in sync automatically.
• Standalone Application: ZigiOps is not a plugin for Datadog or ServiceNow. It is an independent integration layer, which means it is not affected by version updates or plugin conflicts in either platform.
• Easy-to-Use Guided UI: Setup, monitoring, and troubleshooting all happen from a single, intuitive dashboard. No IT generalist left behind.
Most Common Datadog APM Integration Use Cases
Datadog Alerts to ITSM Incidents
When Datadog detects a performance anomaly - a spike in latency, a failing service, a memory threshold breached - ZigiOps automatically creates a corresponding incident in ServiceNow or Jira. ITSM teams get real-time visibility into monitoring events without needing Datadog access. As the incident is updated, resolved, or escalated in the ITSM tool, ZigiOps syncs the status back to Datadog, closing the loop.
Datadog Topology to OBM Topology
For organizations running OpenText Operations Bridge, ZigiOps can push Datadog host topology data directly into OBM. This gives your operations team a unified view of infrastructure relationships, enabling faster root cause analysis when incidents occur. Topology updates in Datadog flow automatically to OBM, keeping your CMDB-adjacent views accurate without manual input.
Datadog Metrics to Operations Platforms
Performance metrics from Datadog - CPU utilization, error rates, transaction volumes - can be forwarded to operations platforms or aggregated dashboards via ZigiOps, enabling cross-tool analytics without data replication. Teams get the right data in the right tool, with no manual exports.
Bidirectional Incident Lifecycle Management
Perhaps the most powerful use case: full bidirectional incident management. A Datadog alert creates a Jira ticket. The developer adds a comment and updates the status. ZigiOps syncs those updates back to the monitoring context. Operations and development stay in alignment, working in the tools they know, without duplicate data entry or Slack-based status updates.
To explore how similar bidirectional flows work across other tools, see our Jira-ServiceNow integration guide or browse all available ZigiOps integration templates.
Organizations often grapple with the decision between external and internal integration solutions, with some leaning towards the latter despite its time-intensive process and potential limitations. Integrating different systems can pose difficulties, leading to gaps in data and delays in addressing issues, which can ultimately impact customer satisfaction.
A sophisticated and ready-to-use option like ZigiOps can be a game-changer. ZigiOps serves as an agile and scalable integration platform that doesnt require coding.
ZigiOps offers a secure bidirectional connection between systems, addressing the integration between these platforms effectively. It comes with an easy-to-use interface and predefined templates, streamlining the setup process without the need for excessive time and resources.
With ZigiOps, you can now effortlessly integrate Datadog APM with a number of APM, ITSM, ITOM, and DevOps tools: BMC Remedy, VMWare vROps, Operations Bridge, JIRA, and Azure DevOps.
ZigiOps takes data from Datadog APM and directs it to other apps, for a smooth communication process between departments and teams.
ZigiOps unravels complex relationships and dependencies.
You can now bring Datadog APM to your software ecosystem and integrate it with other tools youre using, to tap into its pool of functionalities. By connecting it to other enterprise software apps, you expand the range of features of each one of them, without disrupting workflows & procedures.
Everyone can continue using the tools theyre best familiar with and let the integration platform connect and synchronize data between them automatically.
Video Walkthrough
Datadog detects complex performance issues across apps, servers, and systems. It improves the overall visibility into your processes, allowing you to quickly debug outages and resolve problems.
Frequently Asked Questions: Datadog APM Integration
Expert Tip: When setting up Datadog metrics integrations, use ZigiOps' polling frequency controls to balance data freshness against API rate limits. For high-frequency environments, Web Listeners are your best option - they push data the moment an event fires, rather than waiting for the next scheduled poll cycle. Start with a 5-minute poller for topology syncs and switch to listeners for alerting workflows.
Ready to Connect Datadog APM to Your Enterprise Stack?
Your Datadog APM data is already doing the hard work of identifying issues. ZigiOps handles the rest - routing that intelligence to the right teams, in the right tools, automatically and securely.
No code. No data stored. No months-long integration project. Just your Datadog stack, talking fluently with ServiceNow, Jira, OBM, and everything else your teams rely on.
With ZigiOps, you can set up bi-directional integrations of Datadog APM with: