Zendesk Support – vROps Integration

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Data Types: Tickets / Events

vROps (Alerts) Zendesk Support (Tickets)

Zendesk Support – vROps Integration Use Case

With ZigiOps, you can quickly sync ITSM and ITOM by connecting Zendesk Support and VMware vROps.

When an alert is triggered in vROps, ZigiOps redirects it automatically. The integration platform collects the data based on pre-configured filters, and creates a new incident in Zendesk Support, which contains all the vROps alert details.

If the alert is updated in vROps, ZigiOps updates it in real time and logs the update into the related incident in Zendesk Support. Updates include all relevant data – lifecycle synchronization, regular fields, custom attributes.

Challenges for Zendesk Support and vROps users

Zendesk Support is one of the most popular and widely used cloud support ticketing systems. It helps monitor the effectiveness and productivity of the organization’s customer service agents. vROps is a well-known software tool for IT operations management that helps IT administrators monitor and troubleshoot the health and capacity of their virtual environment.

Zendesk and vROps are often used together, especially in large companies. However, this doesn’t mean they’re well-aligned. If different teams use different software tools, challenges may arise whit data exchange and synchronization, resulting in delays and errors.

Integrating Zendesk and vROps will help you align ITSM and ITOM and avoid miscommunication and silos.

How do we solve them?

Connect Zendesk Support and vROps to sync data between them effortlessly, thanks to ZigiOps’ powerful no-code integration.

With our ready-to-use templates, you get a wide array of actions, conditions, and transformations that cover all your use cases, regardless of their complexity level. Transfer vROps alerts automatically and log them as tickets in Zendesk, using ZigiOps. The integration includes lifecycle synchronization, regular fields, custom attributes and more.

Synchronize IT Service Management and IT Operations Management and enhance cross-team communication and data exchange with ZigiOps’ seamless Zendesk vROps integration.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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