VMware SD-WAN – ServiceNow Integration

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Data Types: Edges / Events /Alerts / Incidents

SD-WAN (Events) → ServiceNow (Events)

SD-WAN (Alerts) → ServiceNow (Alerts)

VMware SD-WAN - ServiceNow Integration Use Case

You can use this integration to Events and Alerts from SD-WAN to ServiceNow to give you a complete overview of your WAN and allow you to forward issues to relevant teams automatically.

ZigiOps detects Alerts and Events in SD-WAN and forwards them automatically to ServiceNow, based on pre-set criteria. For each record, the integration hub collects and logs all related information, like title, correlation keys, description, related CI, severity, and others.

ZigiOps can also collect Open or Closed Alerts in separate categories, based on their status, which allows you to improve root cause analysis and gives you detailed information on current and past issues.

You can define all custom fields via the field map to match your specific use case scenario. Besides that, you also have granular control of the trigger conditions that determine which are the records and fields that ZigiOps will transfer. These include lifecycle synchronization, regular fields, custom attributes, and annotations.

Challenges for VMware SD-WAN and ServiceNow users

VMware’s SD-WAN (Software-Defined Wide Area Network) is a software tool that virtualizes WAN connections and helps companies ensure the reliability and high performance of their network traffic between different office locations. ServiceNow is a hugely popular IT service management (ITSM) solution that allows tech companies to manage workflows, assets, service desk requests and incidents.

In order to ensure continuous uptime and service availability and manage their WAN successfully, IT teams at large organizations sometimes use both software applications. In that case, SD-WAN is used for monitoring, root cause analysis and task automation, and ServiceNow for addressing issues, handling change requests, and forwarding tickets to relevant teams. If both systems aren’t synchronized, this leads to additional problems, and delay issue resolution. For the successful management of your operations, you need a complete overview of your networks and environment, combined with automated workflows and processes.

How do we solve them?

Enabling an end-to-end data flow between different teams and business units helps businesses that already have a complex IT infrastructure manage it successfully while eliminating the risk of human errors or duplicate records. Connecting SD-WAN and ServiceNow can be crucial for that.

With ZigiOps, you can sync both systems in minutes. With our software integration platform, you get granular control over the data you want to transfer between the two applications.

Streamline, simplify and automate your workflows and processes in a few minutes SD-WAN and ServiceNow. This way, you can optimize the use of your resources and allocate them to other critical tasks, while keeping response time consistently low.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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