SolarWinds – Salesforce Integration

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Data Types: Events/ Alerts /Cases

SolarWinds (Alerts)Salesforce (Alerts)

SolarWinds – Salesforce Integration Use Case

The APM system used by your team is SolarWinds. However, there is a need for syncing of events/alerts from monitoring with cases in Salesforce.

Let’s say that an event/alert gets triggered in the SolarWinds system. ZigiOps detects it based on a scheduled interval and creates a related case in the Salesforce system.

Updates in SolarWinds for events/alerts already transferred to Salesforce are also collected on a pre-defined interval and synced with the related case in Salesforce for regular fields, custom fields, and lifecycle fields.

An important detail of the synchronization between SolarWinds and Salesforce is that regular fields, custom properties, and lifecycle fields are all a part of the synchronization.

Challenges for SolarWinds and Salesforce Users

SolarWinds is a popular IT Operations Management tool. It helps organizations manage and troubleshoot crucial aspects of the operations that run in their IT infrastructure.

Salesforce is one of the most sought-after CRM platforms available on the market.

If teams use the two applications without an integration platform to connect them, the data transfer of crucial information will be difficult.

However, if you connect SolarWinds and Salesforce in a way to make them work together, cross-team communication and data transfer will happen instantly.

How do we solve them?

ZigiOps’ integration between both SolarWinds and Salesforce expands the capabilities of both systems and helps achieve instant data transfer.

ZigiOps also enables the seamless end-to-end data flow between the two integrated systems. Set up your integration and customize any element of the workflow in a few clicks, connect teams effortlessly, and resolve pressing business challenges, starting today.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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