SolarWinds – Jira Integration

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Data Types: Events / Alerts / Issues

SolarWinds (Alerts) Jira (Tasks)

SolarWinds – Jira Integration Use Case

If you are using SolarWinds to monitor and manage software and hardware assets and at the same time your DevOps team is using Jira, you can benefit a lot from integrating both systems.

When there is a new event or alert in SolarWinds, ZigiOps detects it, and automatically opens a new issue in Jira. You can fully filter and control the data to make sure only the necessary SolarWinds events or alerts are logged in Jira. Regular fields, custom properties and lifecycle fields are all part of the integration. You can also tune the data field mapping settings to define how ZigiOps reports data to Jira.

When there is an update in any of the SolarWinds events or alerts, already logged into Jira, ZigiOps automatically synchronizes them for all relevant fields.

You can adjust the filtering and mapping options in minutes, and have only the events and alerts that are critical to you get synced.

Challenges for SolarWinds and Jira users

SolarWinds allows you to troubleshoot and optimize everything from your infrastructure to your end-user experience. Jira automates the processes of creating new products, refining features, resolving bugs and a lot more.

Often, both Jira and SolarWinds are used within an organization. When the two systems are not integrated many times users need to enter data manually in Jira. This causes many mistakes and delays and you risk creating silos and duplicate or incomplete records.

Monitoring and DevOps need to be in sync, especially in large organizations, so you can avoid misalignment of teamwork, while speeding up responses to critical issues.

How do we solve them?

With an integration you can automate logging of issues to Jira and have an immediate view on each alert that SolarWinds created. You don’t need any coding or API knowledge.

You can filter all events and alerts, created by Solarwinds, and log specific ones directly to Jira, so the DevOps team can take appropriate actions instantly.

ZigiOps’ automation helps you get better control of your data, filter alarms and prioritize critical issues. When SolarWinds and Jira are aligned, you eliminate mistakes and delays due to manual transfer of data and enable faster resolution of system issues.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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