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ServiceNow – BMC TrueSight Integration

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ServiceNow
BMC TrueSight

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Data Types: Alerts / Events / Incidents / CMDB CIs / Custom records

ServiceNow – BMC TrueSight Integration Overview

Receive all problems discovered by BMC TrueSight Operations Management directly into your ServiceNow – and the other way around. Simplify and automate ticket creation and handling to reduce response time and keep your customers happy. The tickets for each application are easily distinguished by the Configuration Item (CI) that the integration populates.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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