Connect you SCADA system with ServiceNow and automate data transfer in minutes.
Thank you for your submission!
Trusted by Enterprise Teams Worldwide
Used in large regulated industries, including :
Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
ZigiOps connects SCADA configuration and system change events with ServiceNow change management, ensuring that modifications to industrial control systems, whether firmware updates, setpoint changes, or PLC configuration edits, are always accompanied by a traceable ServiceNow change record. Change managers gain visibility into OT-layer modifications within their standard ITSM change governance process, enabling proper risk assessment, approval workflows, and post-change validation for changes that carry significant operational and safety implications. This integration strengthens compliance posture for organizations in regulated industries such as energy, utilities, water management, and manufacturing, where OT change governance is subject to strict audit and regulatory requirements.
In organizations operating industrial control systems alongside enterprise IT, ZigiOps enables SCADA alarms and operational events to be automatically escalated to ServiceNow as structured incidents when they require IT, infrastructure, or engineering team involvement. SCADA event details, including alarm type, affected process or system, severity, and site identifier, are mapped directly into ServiceNow incident fields so that the responding team has full operational context from the moment the ticket is created. This integration bridges the traditionally siloed worlds of operational technology (OT) and IT service management, ensuring that SCADA-detected disruptions are governed, tracked, and resolved through the same ITSM process applied to all other production incidents.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
