SCADA - ServiceNow integration 

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Data Types: events, alarms, incidents

SCADA (alarms/events)-> ServiceNow(incidents)

SCADA ServiceNow use case

In a typical enterprise scenario, SCADA serves as the backbone for industrial process monitoring, while ServiceNow ITOM manages IT operations, including incident monitoring and resolution. However, these systems often operate independently, leading to disjointed workflows and siloed data. To ensure seamless operation and effective incident management, IT teams must transfer crucial data between SCADA and ServiceNow ITOM, including active alarms, new incidents, and updates. Without integration, manual data transfer becomes cumbersome and error-prone, resulting in delays in incident response and reduced efficiency.

ZigiOps emerges as a pivotal solution, offering seamless integration between SCADA and ServiceNow ITOM. ZigiOps automates data transfer processes, eliminating the need for manual intervention. Its connectors establish a bi-directional communication channel, enabling real-time synchronization of alarms and incidents between the systems. By automating these crucial data transfer processes, ZigiOps enhances operational efficiency, accelerates incident resolution, and ensures consistency across IT and operational environments.


SCADA systems are pivotal in industrial automation, offering centralized control and oversight of various processes. Through real-time data collection from sensors and equipment, SCADA enables operators to swiftly make informed decisions. Its importance goes beyond efficiency, extending to optimizing processes and maintaining safety standards across sectors such as manufacturing, energy production, and infrastructure management. Implementing SCADA enhances productivity and ensures regulatory compliance, ultimately fostering reliability and operational excellence across organizations.

About ServiceNow ITOM

ServiceNow ITOM (IT Operations Management) is a comprehensive solution designed to streamline and automate IT operations processes within an organization. Companies use ServiceNow ITOM to gain visibility and control over their IT infrastructure, optimize service delivery, and improve operational efficiency. It provides functionalities such as event management, service mapping, cloud management, and orchestration, allowing businesses to proactively identify and resolve IT issues, minimize downtime, and ensure smooth IT service delivery. ServiceNow ITOM helps companies streamline IT operations, reduce costs, and enhance customer satisfaction by enabling better alignment between IT and business objectives.

Challenges for SCADA and ServiceNow users

Integrating SCADA with ServiceNow holds paramount importance in modern industrial settings, as it enables seamless coordination between operational technology and IT infrastructure. Without integration, IT teams face significant challenges, including disjointed workflows, manual data transfer processes, and limited visibility into critical operational insights. These hurdles result in inefficiencies, delayed incident response times, and increased risk of errors. However, leveraging ZigiOps' no-code platform streamlines the integration process, eliminating manual tasks and automating data exchange between SCADA and ServiceNow. This seamless integration enhances operational efficiency, accelerates incident resolution, and ensures synchronized workflows across both systems, empowering IT teams to effectively manage operations and drive organizational success.

Why integrate SCADA and ServiceNow?

Companies seek to utilize SCADA and ServiceNow and integrate them into their IT ecosystem to achieve comprehensive operational oversight and efficiency. SCADA systems provide real-time monitoring and control of industrial processes, ensuring optimal performance and safety in sectors like manufacturing, energy, and infrastructure. On the other hand, ServiceNow offers robust IT service management capabilities, streamlining incident management, change control, and asset management processes. By integrating SCADA with ServiceNow, companies bridge the gap between operational technology (OT) and information technology (IT), enabling centralized monitoring, streamlined workflows, and real-time data exchange. This integration enhances operational visibility, accelerates incident response, and improves overall operational efficiency, ultimately driving business success and ensuring regulatory compliance.

Concluding thoughts on SCADA ServiceNow integration

In summary, integrating SCADA and ServiceNow ITOM, especially with solutions like ZigiOps, offers numerous benefits for enterprises. This integration optimizes operational processes, enhances data visibility, and fosters collaboration between operational and IT teams. With ZigiOps' no-code integration solution, the process is streamlined and accessible, resulting in improved efficiency, reliability, and regulatory compliance across the organization.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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