PagerDuty OpsBridge integration

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Data Types: Alerts

OpsBridge (Events) → PagerDuty (Alerts)

OpsBridge (Events) → PagerDuty (Incidents)

PagerDuty OpsBridge Integration Case

Synchronize incidents and escalations across your teams in real time.

If your organization is using OpsBridge to monitor your systems and IT environment, and also PagerDuty to track incidents and automate different processes, you might benefit a lot from a PagerDuty OpsBridge integration.  

Syncing your ITSM and ITOM teams will allow you to notify on-call respondents for current alerts in real time, align escalations and prioritize critical issues easily, and speed up your responses significantly.

Here is a common integration case when an OpsBridge PagerDuty integration is needed.

OpsBridge Manager (OBM) receives a new event in its event browser. ZigiOps detects it and creates a new alert in PagerDuty. All the necessary details from OBM are included in the alert.  The alert key is returned to the OBM event as an external ID.

After that, the alert in PagerDuty triggers an incident to be created in PagerDuty according to the specific settings of the user.

All the required information is populated, and the IT operations team knows immediately that there is an issue. They can take appropriate actions instantly.

The integration includes notes, priority, services, assignments, status, and more. You can synchronize the data in both directions, as the integration is bi-directional. If there are changes or updates in the PagerDuty incident, generated by the alarm, these changes will be reflected back to the OBM event, as well.  

With the OpsBridge PagerDuty integration you can resolve critical issues times faster and enable your teams to communicate better.

Each issue will be automatically prioritized and sent to the correct team member for further actions. The status of the incidents will always be up to datе and you can notify end clients timely.

Why ZigiOps?

Why choose ZigiOps for your PagerDuty OpsBridge integration?

PagerDuty and OpsBridge are often both used in organizations. PagerDuty helps organize and improve different workflows, while OpsBridge allows IT teams to monitor all IT processes and systems closely.

When you have both systems in your environment, an OpsBridge PagerDuty integration might be critical, as it allows handling of important issues in real time. Collaboration between teams is significantly improved and customer requests are handled quickly.

The PagerDuty OpsBridge integration, however, is not always an easy task. Building the integration internally takes time and resources that are difficult to predict. Integration tools on the other hand might be quite limited in functionality, or require lots of coding, as well.  

With ZigiOps you can set your PagerDuty OpsBridge integration in a few clicks. The tool is completely no-code and is easy to work with even for non-technical users.

At the same time, ZigiOps can handle complex data dependencies and provides you with the freedom to set your own actions, conditions and filtering. Correlation logic is also available, and you can back sync your data easily.  

With the PagerDuty OpsBridge integration, done with ZigiOps, your teams will always be updated with the latest information and can react to issues instantly. The right people will be alerted only when necessary – no false alarms and no redundant information. All changes and status updates will be available in real time. Bi-directional updates will help your agents have the latest details and inform end clients immediately.

ZigiOps integration platform is highly scalable and grows together with your needs.

When your requirements change, you can easily adjust the integration according to them. The platform follows the highest security standards and offers high availability.

Why do a PagerDuty OpsBridge integration?

IT service management can be costly and time-consuming if you do not have efficient processes and workflows in place. The PagerDuty OpsBridge integration enables you to prioritize your operations and keep them running smoothly.  

Teams that have different operation models can collaborate seamlessly when the data between their tools is flowing seamlessly. An OpsBridge PagerDuty integration with ZigiOps can be set to reflect your needs precisely.

Only the necessary events will be turned into PagerDuty alerts, and only the needed data will be transferred thanks to the advanced filtering and field mapping capabilities of ZigiOps.

OpsBridge helps you monitor your IT infrastructure and when the service requests are handled through PagerDuty, you need to have all important details present in the right tool at the right time. This is why a PagerDuty OpsBridge integration is the perfect solution to speed up your issue remediation and improve your teamwork.

The integration will also help you have better visibility into recurring issues, as well as handle priorities automatically.

Each responsible team member will have the right data at their fingertips, and this can significantly boost team productivity. End-client satisfaction is also positively impacted.

Common challenges for OpsBridge and PagerDuty users

PagerDuty is used in many enterprises, as it helps them organize their service requests and automate different workflows. It is a sophisticated platform that enables smart handling of issues and critical problems. OpsBridge is among the most popular monitoring systems that allows thorough observation of the IT environment, automated discovery, monitoring, analytics, and remediation of problems across different types of infrastructure.

Organizations often use both applications, and if they are not synchronized this is a prerequisite for errors, delays and silos. When data is transferred manually from one system to another, it is difficult to avoid mistakes and omissions.

Important details are often missing, and communication needs to go back and forth causing significant slowdowns in issue resolutions.

This reduces customer satisfaction and makes employees’ lives harder.  

A PagerDuty OpsBridge integration helps you eliminate all these problems and make sure data will be handled quickly and efficiently. Issues are resolved times faster, as the responsible team members receive the necessary information in real time.

If you have specific needs and your use case requires various data relations, you need an integration tool that allows you to easily set your conditions and make sure only the right details will be transferred. The OpsBridge PagerDuty integration done with ZigiOps guarantees that.

How do we solve them?

With the ZigiOps platform you can create a PagerDuty OpsBridge integration in minutes. You need no coding or API knowledge as the tool is completely no-code.

At the same ZigiOps allows you to set complex conditions, correlation logic, filtering and field mapping. This helps you set your precise requirements and make your integration work exactly the way you need.  

ZigiOps provides ready-made templates that you can load in a few clicks. They are fully customizable, and you can easily scale your integration whenever necessary.  

You can transfer notes, priority, services, assignments, status, and more. Adjust ZigiOps’ actions, conditions and filtering and get your PagerDuty OpsBridge integration working in no time.

Eliminate errors and faulty data records caused by manual work. Boost your employee and customer satisfaction and enhance productivity. With our seamless PagerDuty OpsBridge integration you can leverage smart workflow automations tailored to your needs.

How beneficial is the PagerDuty ServiceNow integration?

The PagerDuty OpsBridge integration helps you synchronize ITSM and ITOM in your organization. This connection brings numerous benefits.  

When your customer service and monitoring systems work together, this helps you optimize your service operations and boost productivity significantly. All issues are handled in real time and the responsible employees get the specific information they need exactly when they need it.  

A PagerDuty OpsBridge integration boosts the customer experience and improves employee engagement and satisfaction. It allows your teams to get actionable analysis in real time and handle critical issues fast. They do not need to login to multiple systems and move data back and forth. This saves lots of time and effort.  

Customer service, IT operations and monitoring teams need to be aligned and work together for important problems and requests to be resolved in a timely manner. This is why data needs to flow freely between them and they need to have the correct details delivered to the platform they are used to.

With a PagerDuty OpsBridge integration you can filter the details you need and have clean information delivered to the exact places. With a good integration tool this can be done easily.

For example, a client has logged an incident through PagerDuty. The service desk team investigates the issue and finds out that it is a result of a hardware fault. OpsBridge has already raised an alarm for the problem.

With a PagerDuty OpsBridge integration in place, there will be an alarm and a following incident automatically created in PagerDuty for the hardware fault. With just one click, the service desk team will be able to connect the newly created customer incident to the existing one and enrich it with new details.

They will also immediately know the status of the issue and be able to notify the client. No need to open OpsBridge or log details there.

If you are looking to achieve technology and operational excellence, the PagerDuty OpsBridge integration with the help of ZigiOps is a perfect way to do that.

Concluding thoughts on the PagerDuty OpsBridge integration

The PagerDuty OpsBridge integration with ZigiOps helps you set up specific requirements easily and allows you to filter and transfer data the way you need to. You can resolve issues times faster, boost your productivity and raise client satisfaction in a blast.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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