New Relic – Jira Integration

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Data Types: Problem / Issues / Stories / Custom Records

New Relic (Alerts) Jira (Issues)

New Relic – Jira Integration Use Case

If you are using New Relic to observe and manage metrics, events and logs of your software systems, and at the same time your DevOps team is using Jira, you can benefit a lot from integrating both systems. ZigiOps no-code integration platform can help you seamlessly connect the two tools.

When there is a new violation in New Relic, ZigiOps detects it, and automatically opens a new issue in Jira. You can easily filter and map the data to make sure only the necessary New Relic records are logged in Jira. You can choose the Project and Issue Type in Jira and sync all relevant fields – summary, description, state, etc.

When there is an update in any New Relic violation, or once it is closed, ZigiOps makes the appropriate updates in the Jira Issue, or closes it accordingly.

With ZigiOps’ ready-made templates, you can set your New Relic integration with Jira in just a few clicks. No coding or API knowledge is required.

Challenges for New Relic and Jira users

New Relic is a powerful platform for full-stack observability. It helps you monitor all your software’s metrics, events, and logs. Jira is currently among the most popular tools for project management and DevOps.

If your organization is using New Relic to observe your software, and Jira to manage projects, features and bugs, you might have challenges when manually transferring information between the two tools. You risk creating silos and duplicate or incomplete records, that can affect the handling of issues and even entire projects.

How do we solve them?

ZigiOps allows you to automatically filter and transfer critical issues when observing a large number of systems. With an integration you can automate logging of issues to Jira and have immediate view on each violation that New Relic reports. You don’t need any coding or API knowledge.

The integration platform allows you to easily filter the information you need and log only specific violations from New Relic to Jira. Data will be transferred to the DevOps team in real-time.

When New Relic and Jira are aligned, you eliminate mistakes and delays due to manual transfer of data and enable faster resolution of system issues.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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