Nagios – Jira Service Management Integration

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Data Types: Alerts / Issues

Nagios Alerts Jira SM Issues

Nagios – Jira Service Management Integration

If you are using Nagios to monitor your system infrastructure, and Jira Service Management to handle service requests and issues, this integration will help you significantly speed up issue resolutions and boost productivity.

When an alert is detected in Nagios, the ZigiOps integration picks it up automatically and creates a related issue in Jira SM. All the necessary details are transferred in real time, and your helpdesk team will have them straight away. There is a high degree of control on data filtering to make sure the platform collects only the Nagios alerts that fit your use case. With ZigiOps you can also easily set data field mapping to define how ZigiOps reports data to Jira SM. Regular and custom fields, lifecycle fields and other properties are all synchronized.

Thanks to ZigiOps, you can optimize ITSM and infrastructure monitoring and automate daily ticket processes, react faster to issues, and improve root cause analysis.

Common challenges for Nagios and Jira Service Management users

Nagios is an open-source network monitoring tool that collects vital data like topology, events, incidents, and metrics and helps organizations gain real-time insights and actionable feedback on their systems. Jira Service Management is a powerful ITSM solution used to handle service requests. Modern enterprises often use both of them to automate monitoring and daily processes. However, if you’re using Nagios and Jira SM without integrating them, you’re risking creating silos, miscommunication and delays. An integration platform can help you solve diverse business challenges in fraction of the time.

How do we solve them?

With a powerful no-code platform, like ZigiOps, you can set up an integration between Nagios and Jira SM in only a few steps. Benefit from Nagios’ advanced reporting capabilities to expand Jira SM’s functionalities effortlessly and fix issues faster than ever before. With our pre-built, ready-to-use workflows, you get a wide array of actions, conditions, and transformations that cover any use case you need to handle.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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