Jira Service Management – OpsBridge

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Data Types: Events / Incidents / Change Requests / Downtimes

Entities: OpsBridge (Event) Jira SM (Incident)

Jira Service Management - OpsBridge Integration Use Case

With ZigiOps, you can sync IT service and operations management in a few steps.

OpsBridge Manager (OBM) receives events from different tools, which you can then redirect to Jira SM manually or automatically (based on specific conditions).

OBM receives a new Event in the Event browser. This Event is then transferred to a connected server for ZigiOps. ZigiOps creates a new Incident in Jira Service Management, containing all the details of the OBM Event. ZigiOps then returns the Incident number to OBM as an external ID.

Once a user updates the OBM Event, the update is reported to the related incident in Jira Service Management. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.

Similarly, if the Jira Service Management Incident is updated, ZigiOps automatically reports the update in the related Event in OBM. Updates include lifecycle synchronization, regular fields, custom fields, and comments or work notes.

Challenges for Jira SM and OpsBridge users

Jira Service Management is one of the most popular service desk/ITSM solutions on the market used to respond to both customers’ and employees’ IT requests and issues. Micro Focus OpsBridge is a very popular IT operations and event management solution that helps IT teams to address issues quickly and efficiently while guaranteeing continuous uptime and availability. Sometimes, companies use both tools together to handle different aspects of their IT infrastructure. If the two applications are not in sync, however, this can lead to a delayed data exchange and issue resolution, operational inefficiencies, or duplicated events or tickets.

If you need to connect Jira Service Management and OpsBridge, an integration platform is exactly what you need to simplify and automate your workflows.

How do we solve them?

ZigiOps helps you sync Jira Service Management and OpsBridge and benefit from both tools’ functionalities, while allowing each team to use the tool they’re most familiar with.

With ZigiOps’ out-of-the-box, fully customizable and infinitely scalable templates, integrating your systems is quick and intuitive. You get a wide set of actions, conditions, and transformations that are ready for you to use.
Connect Jira SM and OpsBridge with ZigiOps’ bi-directional integration between the two apps and benefit from a seamless end-to-end data flow and an improved cross-team collaboration.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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