Integrate GitHub and Freshservice and allow the easy exchange of data.
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Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
ZigiOps connects GitHub release events with Freshservice change management, automatically generating a change request in Freshservice when a new release or deployment is triggered in GitHub. IT teams can review, approve, and track the change through Freshservice's formal change management workflow, while the GitHub release record is updated to reflect approval status and any associated change notes. This integration brings software release activity into the governed IT change process, improving audit readiness and ensuring that production deployments are always accompanied by a traceable, formally managed change record.
When GitHub issues are identified as infrastructure, tooling, or access-related problems that require IT service desk involvement, ZigiOps automatically creates a Freshservice ticket with all relevant GitHub context mapped across, including issue title, description, repository, and reporter details. IT service desk agents can manage the request through Freshservice workflows while developers continue to work in GitHub, and resolution updates from Freshservice flow back to the originating GitHub issue to close the loop. This integration ensures that engineering teams can flag IT-dependent blockers without leaving GitHub, and that service desk teams receive structured, complete requests rather than informal messages.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
