AppDynamics – ServiceNow Integration

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Data Types: Events / Health Rule Violations / Metrics / Incidents

AppDynamics (Events) → ServiceNow (Incidents)

AppDynamics - ServiceNow Integration Use Case

AppDynamicsServiceNow_new_logoZigiOps collects AppDynamics Events and/or Health rule violations (HRVs), based on predefined criteria, and reports them to ServiceNow as Incidents. The integration hub syncs all related host details and other relevant information. Alternatively, ZigiOps can collect AppDynamics metrics and report them to ServiceNow with related server/host information.

ZigiOps gives you granular control of its data filtering and field mapping features, allowing you to define which events and HRVs need to be transferred to ServiceNow, and how the relevant information gets reported. You can sync regular fields, custom fields, lifecycle fields and comments.

This integration helps you optimize change, event, and incident management, and streamline incident resolution.

Challenges for AppDynamics and ServiceNow users

AppDynamics helps you monitor and improve the health and performance of your apps and IT infrastructure. ServiceNow is a widely used ITSM solution that allows your teams to manage service requests.

Sometimes, companies use both systems to manage different aspects of their environment. If you’re using the two apps without integrating them, you risk creating informational silos, duplicate records, or discrepancies.This slows down issue resolutions.

This is why an integration platform that syncs data from AppDynamics and ServiceNow can be crucial in improving your performance.

How do we solve them?

With ZigiOps’ customizable templates, you get to integrate AppDynamics and ServiceNow in minutes. You can simply use our array of actions, conditions and transformations to set up your integration, and deploy it instantly. Benefit from a seamless end-to-end data flow in your organization to improve cross-team collaboration and keep different business units in sync.

Eliminate the risk of human errors, keep response times low, and improve your overall performance and availability.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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