ZigiOps Incident Management Integration

Seamlessly connect ITSM, DevOps, and Monitoring tools for faster resolution

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Why Incident Links Break Between Tools?

Broken Dependencies

Incidents lose links to changes, problems, or CIs when transferred between systems.

Lost SLA tracking and context

Siloed Updates

Comments, approvals, or SLA escalations don't propagate across tools in real time.

Missed communications and delays

Manual Workarounds

Teams waste time updating incidents manually in multiple systems.

Reduced productivity and errors

Custom Scripts Fail

Fragile connectors break with platform updates, API changes, causing missed SLAs.

System failures and compliance risks

How End-to-End Automation Looks in Practice?

  • Instantly replicated events, incidents and more in your Service Desk IT stack.

  • Real-time sync of updates, status, comments, attachments, and approvals.

  • Linked change requests or problem records stay connected across systems.

ITSM
DevOps
Monitoring
ZigiOps Connected

Why Teams Choose ZigiOps for Incident Integrations

Incidents stay linked to changes, SLAs, problems, and assets.

Comments, tasks, and approvals sync instantly across systems.

Everything is configured visually in the ZigiOps UI — no scripts.

ZigiOps scales to handle real-time syncing with monitoring and rollback.

From Complexity to Clarity: ZigiOps in Action

Step 1

Discovery & Analysis

Review incident workflows, tools, and dependencies.

Step 2

Visual Mapping & Configuration

Use the no-code UI to map and sync entities.

Step 3

Testing & Batch Planning

Controlled testing before full rollout.

Step 4

Execution & Monitoring

Bi-directional sync with dashboards and error tracking.

Step 5

Continuous Optimization

Adapts to changes without downtime.

FAQ

01

What is ZigiOps?

ZigiOps is the most flexible data integration platform. Our tool empowers all System Administrators and IT Operations experts to connect their systems in a few clicks.

02

Is ZigiOps a no-code platform?

ZigiOps is a code-free integration tool. It is made specifically for users, who want to set up and launch their integrations fast and easily from the UI.

03

Is ZigiOps enterprise-ready?

ZigiOps is made especially for enterprises. It makes the integrations easier, yet its advanced capabilities relate entities of any level and allow users to synchronize all fields from the systems. The solution is lightweight, connects to both on-premise and cloud deployments, and doesn’t store any of the transferred data.

04

What’s the difference between ZigiOps and a plugin?

The ZigiOps integration platform is a standalone product. The difference between using such a solution versus a plugin is within the flexibility and functionality. A connector such as ZigiOps is a self-contained component set of APIs, which provides multiple integrations through a universal broker through the APIs of external applications. Using a plugin usually requires coding and may require modifications to the systems you are connecting. ZigiOps on the other hand has a much lighter interface than a plugin. ZigiOps supports both uni and bi-directional integrations between the systems.

A team like yours deserves a data integration tool like ours

Discover how ZigiOps enables our customers to meet critical objectives and drive digital transformation through seamless, no-code integrations.

“With ZigiOps we are able to achieve the Single pane of glass monitoring solution. ZigiOps provides a comprehensive overview of our monitoring performance through one centralized system. Our issue resolution time and overall efficiency have increased after the introduction of ZigiOps.”
“With ZigiOps we are able to achieve the Single pane of glass monitoring solution. ZigiOps provides a comprehensive overview of our monitoring performance through one centralized system. Our issue resolution time and overall efficiency have increased after the introduction of ZigiOps.”
"Being a departmental information service center brings strict responsibilities and precise requirements we need to meet. With ZigiOps it is possible to improve the collaboration between our teams and external partners and so be able to resolve incidents and service requests with faster than ever"
I. Pelikan
Head of Operation Control Center
"At Cambia Health, we're dedicated to delivering high-value care by offering simplified and personalized experiences. The amount of information we handle requires us to maintain the highest possible level of security and precision. ZigiOps enhances collaboration between our teams and external partners, expediting incidents and service request resolution. That translates to swifter and improved solutions for our users, a top priority for us."
Kari Van Duren
Assistant Director, IT Operations
"It is important for us to be able to handle all customer requests in a timely and efficient manner. ZigiOps helped us improve the communication between our teams and expedites issue resolutions. This leads to happier clients and better business outcomes."
Rich Wood
SVP Software Development
"Delta Dental of California faces visibility challenges in IT operations, with teams using multiple monitoring systems. Operations Bridge Manager is their centralized tool, but consolidating information was a struggle. After considering various integration platform providers and in-house solutions, they found ZigiOps."
Stephen Rodgers
Delta Dental of California
"ZigiOps is a powerful and easy-to-use integration platform. It helped us connect Jira and ServiceNow effortlessly, and now we can sync tasks and incidents between the two Platforms in real time. Also, ZigiOps’ team is fantastic! They’re a pleasure to work with, responded quickly to feature requests and have always provided excellent support."
Aaron Geiss
GENERAL MANAGER ENTERPRISE SERVICES
“We were looking at a lot of integration providers and after careful research, we decided to go with ZigiOps since it provides a simple, yet powerful solution which perfectly addressed our needs. With ZigiOps we are able to achieve the Single pane of glass monitoring solution. ZigiOps provides a comprehensive overview of our monitoring performance through one centralized system. Our issue resolution time and overall efficiency have increased after the introduction of ZigiOps.”
John Spenser
Managing director
"We were looking at a lot of integration providers and after careful research, we decided to go with ZigiOps since it provides a simple, yet powerful solution which perfectly addressed our needs. With ZigiOps we are able to achieve the Single pane of glass monitoring solution. ZigiOps provides a comprehensive overview of our monitoring performance through one centralized system. Our issue resolution time and overall efficiency have greatly increased after the introduction of ZigiOps.”
Flora Wang
Managing director

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