ManageEngine ServiceDesk Plus
Integrate ManageEngine ServiceDesk with your IT Service Management, Monitoring, and DevOps tools—in a few clicks.
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ManageEngine Service Desk Plus is a powerful ITSM solution used by many organizations to streamline IT operations, manage incidents, and handle service requests. However, complications often arise when different teams use different tools for their operations. For instance, while IT teams may rely on ServiceDesk Plus, development or DevOps teams may use separate platforms to track bugs, feature requests, or development progress.
In such cases, transferring data between systems manually—such as creating, updating, or closing tickets—is time-consuming and prone to errors. This can lead to miscommunication, delayed incident resolution, and fragmented workflows across departments.
Work smarter: Automate your workflows and break the silos.
Integrate ManageEngine ServiceDesk Plus with your other systems to enable real-time, automated data exchange. Boost cross-functional collaboration, reduce the risk of human error, and improve service response times.
How do we solve them?
ZigiOps is a standalone, no-code integration platform that allows you to easily build bi-directional integrations between ServiceDesk Plus and a wide variety of other tools, including DevOps, ITSM, monitoring, and CRM systems.
Whether you’re using ManageEngine ServiceDesk Plus on-premise or in the cloud, ZigiOps ensures seamless, secure, and customizable integrations to unify your teams and automate service workflows—so you can focus on what matters most.
Popular Use Cases
ManageEngine ServiceDesk Plus - ServiceNow integration
ManageEngine ServiceDesk ↔ ServiceNow Integration
Service Requests & Incident Management
Many organizations use ManageEngine ServiceDesk to manage service requests and ServiceNow for incident and IT operations management. Integrating the two streamlines workflows and ensures real-time collaboration between support and incident response teams.
With ZigiOps, a service request logged in ServiceDesk Plus can automatically trigger a corresponding incident in ServiceNow — ensuring critical issues are escalated and tracked efficiently. All relevant data — including custom fields, comments, and attachments — are synced in both directions.
Bidirectional synchronization ensures updates in ServiceNow (such as status changes, resolutions, or added comments) are reflected in ServcieDesk Plus, and vice versa. When an incident is closed in ServiceNow, the linked ServiceDesk Plusservice request is automatically updated or closed as well.
This integration eliminates silos between systems, keeps both teams aligned, and reduces manual coordination across platforms.
ManageEngine ServiceDesk Plus - Jira Integration
ManageEngine ServiceDesk ↔ Jira Integration
Ticket & Issue Management
Many organizations rely on ManageEngine ServiceDesk for ITSM and Jira for development and issue tracking. Integrating the two ensures seamless collaboration between service desk and development teams, eliminating manual updates and siloed workflows.
With ZigiOps, a ticket or incident logged in ManageEngine ServiceDesk can automatically generate a corresponding Jira issue. Custom field mappings, comments, and attachments are synced in both directions, giving developers real-time visibility into service-impacting issues — and keeping IT teams informed as progress is made.
Bidirectional synchronization ensures that updates, comments, and resolution statuses in Jira are reflected instantly in ServiceDesk. When the Jira issue is resolved, the linked ServiceDesk ticket is automatically updated or closed.
This real-time integration keeps both teams aligned, reduces delays, and boosts cross-functional efficiency.
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