Monitoring · two-way · real-time

CA UIM integration, without the scripting

Connect CA UIM to your ITSM, DevOps, CRM and monitoring tools with no-code, two-way, real-time sync — records stay aligned across every system, comments and attachments included.

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Live sync

99.8% success

CA UIM

Alert

CU-1042

ServiceNow

Synced record

S-482

Alert↔ synced

Metric↔ synced

Probe↔ synced

What ZigiOps connects CA UIM to

Supported data types

AlertMetricProbeQoS DataAll Discovered FieldsCustom Fields

Example mapping · CA UIM ↔ ServiceNow

Alarm ↔ Incident

99.8%+

Sustained real-time sync success

65–90%

Less manual cross-system work

45–75%

Faster incident & change cycles

Up to 10×

Reduction in operational friction

CA UIM integration FAQ

How do I automatically turn CA UIM alerts into ServiceNow or Jira tickets without writing a webhook handler myself?

ZigiOps has a pre-built, no-code template for CA UIM — alerts become enriched, correctly-categorized tickets automatically, with no webhook code to write or maintain.

Does the ticket auto-close when the CA UIM alert clears, or do I still have to close it manually?

It auto-closes. Status flows both ways in real time, so when CA UIM marks an alert resolved, the linked ticket closes automatically.

Can I map CA UIM severity levels to our ITSM tool's priority field?

Yes. Severity, priority and any other field can be mapped visually — no scripts required — so alerts arrive in your ITSM tool already correctly triaged.

See your CA UIM data sync live

Book a demo and we'll connect CA UIM to your target system in real time.

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