CA UIM - ServiceNow Integration

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Data Types: Events/ Stories/ Issues/ Custom records

CA UIM - ServiceNow Integration

Used as a connector, ZigiOps fetches the collected CA UIM data and sends it directly to ServiceNow’s database. CA UIM alarms, along with their details, get transferred to ServiceNow as incidents. Thanks to its advanced features, ZigiOps can be set to look for any updates on the CA UIM alarms at a defined time interval. If there is anything new, the integration platform detects it, fetches it, and immediately updates the ServiceNow information core. That keeps both systems up to date in real-time.

CA UIM alarms can also be sent to ServiceNow as problems, notifying the ITSM team where they need to focus. Another frequent scenario revolves around sending CA UIM alarms to ServiceNow and logging them there as events. Also, detailed information about CA UIM’s computer systems is sent directly to ServiceNow.

Common challenges for CA UIM and ServiceNow users

CA UIM (Unified Infrastructure Management) is an IT monitoring platform. It provides users with the ability to get detailed transparency over their incorporated systems and applications. ServiceNow is a leading ITSM solution. The system helps companies get control over their incident management and resolution.

The lack of connection between the two tools is a prerequisite for unbalanced workflow processes. Some of the most problems companies face, due to the lack of integration, are setbacks in processes and operations transparency and limited control over the integrated apps and systems.

How do we solve them?

ZigiOps helps sync CA UIM and ServiceNow in just a few clicks and without additional coding. It allows for an end-to-end dataflow.

ZigiOp's bi-directional connection between those two systems allows IT teams to perform advanced data filtering and control the flow of information. As a result, issue resolution, information gaps and silos are diminished. ZigiOps also enables easy cross-team communication and multi-level collaboration. Additionally, It teams gain important visibility across their IT infrastructure. This helps them optimize their action steps in case of arising issues.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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