OpsBridge ServiceNow Integration: A Step By Step Guide with ZigiOps

An inside overview of the complex world of the modern-day organization

To keep up with the competition and their business goals, companies heavily rely on their IT infrastructure and tool stack. The ability to monitor processes and operations that form the backbone of the IT ecosystem and keep everything running is crucial. Even the tiniest issue, if not timely resolved, may escalate, and become a huge problem.

Workflows optimization and customer satisfaction are also important for the balance in organizations. Automation of mundane tasks helps minimize human errors and saves a lot of valuable resources  both human and financial.

To achieve all the above, companies must focus on compiling the best possible technology stack. Though marketplaces offer an endless sea of possibilities to choose from, Micro Focus and ServiceNow have become leading names in the corporate world.

Both Micro Focus and ServiceNow possess a number of highly valued features for their business users.

When connected, OpsBridge and ServiceNow help organizations get control over crucial functions of the branches of their IT operations. The best feasible way to achieve this is by using an integration tool. ZigiOps not only connects OpsBridge and ServiceNow in no time and without the help of a developer but enhances communication between the teams using them, thus ensuring the smooth transfer of valuable data.

An Overview of OpsBridge and ServiceNow

Micro Focus Operations Bridge is a widely used monitoring software. In its essence, OpsBridge enables the responsible IT teams to gain a detailed insight into the health and performance status of the companys resources. The latter includes an entire array of applications, connected devices, services, databases as well as operational systems. Due to OpsBridges vast spectrum of monitoring capabilities, IT teams can discover any issue arising before it has escalated and affected the end-users.

ServiceNow is also a widely popular tool among enterprises of diverse sizes and industries. ServiceNow is an IT Helpdesk tool that receives incidents, alarms, requests and more.

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But why integrate Operations Bridge and ServiceNow?

Both OpsBridge and ServiceNow come equipped with a handful of useful functionalities that help organizations satisfy their needs. However, when connected, the two systems significantly ease the internal workload and optimize crucial operations.

The integration between OpsBridge and ServiceNow often requires the help of an out-of-the-box integration platform. Marketplaces offer many possibilities that promise an instant result.

What separates ZigiOps from the competition and makes it the only choice for so many companies are its ability to instantly integrate Micro Focus and ServiceNow bi-directionally, under 5 minutes, without the need of a developer.

Additionally, utilizing ZigiOps as a connector for OpsBridge and ServiceNow has its benefits for users like:

• Automatic data exchange between Micro Focus Operations Bridge and ServiceNow
• End-to-end data transfer and faster incident resolution
• Real-time related records synchronization
• Improved communication with ITOM teams
• Automatic transfer of critical events from Micro Focus to ServiceNow
• Automatic status updates to make follow-ups easier

In most cases, enterprise users seek to integrate Operations Bridge and ServiceNow to handle the transfer of crucial data types such as Events, Incidents, Change or Service requests, Custom Records, Downtimes, and CMDB CIs.

Lets look at the details around it.

Micro Focus Operations Bridge Managers system receives events collected from different systems from the enterprises IT ecosystem. The transfer of these events to other systems usually happens manually.

First, the event is received in the Operations Bridge Manager (OBM). ZigiOps then instantly creates a new incident in ServiceNow. The newly created incident contains the important OBM details and all fields the user has chosen. The integration is bi-directional and when the incident in ServiceNow is updated, it gets updated in OBM as well.

As a result, Operations Bridge Managers event is updated. The update contains important data like lifecycle synchronization, custom attributes, regular fields, and annotations.

Setting up the OpsBridge ServiceNow integration with ZigiOps

The first step is to install ZigiOps (for those users who use the on-prem version of the tool). Otherwise, the initial step starts by logging in from the UI for the cloud version. Either way, the OpsBridge ServiceNow integration takes just a few clicks.

Once you are in the ZigiOps system, you see the Dashboard. It contains information about the health status of the integrations, licenses, troubleshooting options, and others.

One of ZigiOps most appreciated features is that it gives users the chance to seamlessly configure the integration.

Once on the menu, our next step is to choose the systems we want to connect  in our case, they will be Micro Focus OpsBridge and ServiceNow. A connection verification between ZigiOps and the two systems is the next part of the integration process.

ZigiOps comes with a list of pre-built templates ready to be put into use.

Then, we must specify which system will be first and which  second (destination) in the integration. Micro Focus is our first system, and ServiceNow  is the destination. After setting them up, its time to configure the following actions: data collection, filtering, conditions, and field mappings, as well.

Once completed, the Micro Focus ServiceNow integration can be saved. The transfer of data starts immediately.

Since ZigiOps offers its users bi-directional connectivity, any change in one of the linked systems will instantly be present in the other.

Conclusion

Technology has become a significant part of modern-day businesses. It has become a leading factor in an organizations workflow optimization and effectiveness. Even more, it helps them achieve their objectives easier while maintaining high levels of end-user satisfaction.

Monitoring and automation of various processes that run inside the companys IT infrastructure are crucial. The ability to monitor issues before they affect the companys internal operations flow is mandatory. Also, seamless end-to-end information flow and synchronization between the organizations teams and departments are key elements. Tools like Micro Focus OpsBridge and ServiceNow can help with that. Due to their sophisticated and wide spectrum characteristics, both systems provide lots of benefits to their users  especially when they are connected.

When connected via a no-code integration platform like ZigiOps, the transfer of crucial data between them happens instantly  with no need for manual work. ZigiOps offers a bi-directional integration between OpsBridge and ServiceNow. As a result, a change in one system will instantly appear in the other. Thanks to that, the accumulated data from both tools are available anytime and from anywhere.