OpsBridge – ServiceNow Integration

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Data Types: Events / Incidents / Change Requests / Custom Records / Downtimes / CMDB CIs

OpsBridge (Events) ServiceNow (Incidents)

OpsBridge - ServiceNow Integration Use Case

With ZigiOps, you can sync ITSM and ITOM. Operations Bridge Manager (OBM) receives events from different tools, which are then redirected manually or automatically (based on specific conditions).

OBM receives a new event in the event browser. This event is then transferred to a connected server for ZigiOps. ZigiOps creates a new incident in ServiceNow, containing the OBM event details. The incident number is returned to the OMi event as an external ID.

The OBM event is then updated. This update is reported to the related incident in ServiceNow. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.

The ServiceNow incident is updated. ZigiOps automatically reports the update in the related event in OBM. Updates include lifecycle synchronization, regular fields, custom fields, and comments or work notes.

Challenges for OpsBridge and ServiceNow users

Micro Focus OpsBridge is one of the most popular monitoring and IT operations management (ITOM) systems. It allows you to monitor the health and performance of all elements from your environment, and detect issues promptly. ServiceNow is a widely used IT service management (ITSM) solution that allows your teams to react to events and issues before they impact your customers.

Monitoring and ITSM teams, who are using Micro Focus and ServiceNow need to be aligned. If your organization is using the two systems without a data integration platform to connect them, you risk creating discrepancies, silos, and duplicate records. Without an OpsBridge ServiceNow integration in place, defect detection, resolution and management will take longer than expected.

Having a data integration platform that syncs events and records between OpsBridge and ServiceNow is crucial for the high availability of your systems and services, and, as a result, for the success of your business.

How do we solve them?

With ZigiOps’ scalable, fully customizable data integration templates, you can connect OpsBridge and ServiceNow in minutes. To set up your OpsBridge ServiceNow integration, you get a vast array of actions, conditions and transformations, which cover even the most complex use case scenarios.

Deploy your OpsBridge Manager (OBM) ServiceNow integration and benefit from a seamless end-to-end data flow between teams and departments.

ZigiOps’ OpsBridge ServiceNow integration keeps both systems updated in real-time and helps you simplify your workflows and processes.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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