February 14, 2024

Streamline Workflows with Jira Ivanti No-Code Integration powered by ZigiOps

Integrating Jira Ivanti with ZigiOps streamlines workflow management, enha



In today's fast-paced business environment, organizations are constantly seeking ways to enhance productivity and streamline workflows. A popular combination that has gained significant attention is the integration between Jira Ivanti and ZigiOps. This powerful integration allows businesses to leverage the benefits of both platforms, ultimately making their operations more efficient and effective. In this blog post, we will explore the advantages of integrating Jira Ivanti with ZigiOps, highlighting the key features and explaining how this integration can revolutionize your workflow management.

Benefits of Jira Ivanti Integration

  • Enhanced Incident Management: By integrating Jira Ivanti with ZigiOps, businesses can effectively manage incidents in a centralized and streamlined manner. The integration enables real-time incident creation and updates between Jira Ivanti and ZigiOps, ensuring that all relevant information is captured accurately. This leads to faster incident resolution, reduced downtime, and improved customer satisfaction.

  • Improved Collaboration and Communication: The integration between Jira Ivanti and ZigiOps promotes collaboration and communication across different teams within an organization. With ZigiOps acting as a bridge between IT operations and development teams, real-time updates and notifications on issues, incidents, and changes are readily available to all stakeholders. This facilitates cross-team collaboration, aligns everyone's efforts, and results in faster issue resolution.

  • Accelerated Workflows: Integrating Jira Ivanti with ZigiOps allows businesses to automate workflows and processes, reducing manual effort and saving time. With the ability to configure automated incident creation or ticket routing based on specific triggers in ZigiOps, organizations can ensure that the right actions are taken promptly. This results in faster response times and improved operational efficiency.

  • Seamless Data Synchronization: The integration enables seamless synchronization of data between Jira Ivanti and ZigiOps. Any changes or updates made in one platform are automatically reflected in the other, eliminating the need for manual data entry or duplicate efforts. This ensures data consistency and accuracy, helping organizations avoid errors and maintain a single source of truth for their operations.

  • Increased Visibility and Reporting: By integrating Jira Ivanti with ZigiOps, businesses gain enhanced visibility into their workflow management processes. ZigiOps provides customizable dashboards and reports that offer valuable insights into key performance metrics. With this data-driven visibility, organizations can identify bottlenecks, measure team performance, and make well-informed decisions to optimize their workflows.

Choosing the right tool for the Jira Ivanti integration and it should be a no-code?

When choosing a tool for Jira-Ivanti integration, functionalities that streamline the process should be prioritized. Features like real-time synchronization, data mapping capabilities, and robust error handling are a must. These elements ensure a smooth and efficient connection between Jira and Ivanti.  

Opting for a no-code solution is key, as it accelerates deployment, enhances adaptability, and reduces dependence on technical resources. A no-code approach empowers teams to design, test, and implement workflows effortlessly, making the integration process more collaborative and efficient. A solution like ZigiOps fits in perfectly. Scalable, agile, easy to customize and use, ZigiOps handles integrations like Jira Ivanti effortlessly.

Key Features of Jira Ivanti No-Code Integration with ZigiOps

  • Bi-Directional Data Sync: The integration enables synchronization of data between Jira Ivanti and ZigiOps in real-time, ensuring consistency and accuracy across both platforms. This includes incident creation, status updates, assignment changes, and more. Any data changes made in one platform are automatically reflected in the other, eliminating the need for manual updates.

  • Automated Workflows: With ZigiOps, you can automate processes and workflows to reduce manual effort and save time. For example, you can configure automated incident creation in Jira Ivanti when specific triggers or conditions are met in ZigiOps. This ensures a seamless flow of information between platforms and enables swift action on critical issues.

  • Customizable Mappings: The integration allows for flexibility in mapping fields and attributes between Jira Ivanti and ZigiOps. You can define how data is mapped and synchronized, ensuring that relevant information is exchanged accurately. This customization enables you to align the integration with your unique business processes and requirements.

But now let’s investigate the details of the integration. Let's consider a use case where an organization uses Ivanti Service Manager for handling service requests and Jira for managing tasks and projects. In this scenario, integrating Ivanti Service Requests with Jira Tasks can streamline the workflow and improve overall efficiency.

Use Case: Ivanti Service Requests to Jira Tasks Integration


An enterprise utilizes Ivanti Service Manager to handle internal service requests and incidents, such as IT support, facilities management, and employee onboarding. Simultaneously, they use Jira as their project management tool for tracking tasks, development projects, and other work items.

The IT and project management teams at enterprise are facing challenges in managing and tracking tasks efficiently. Service requests are often related to specific tasks or projects that need to be carried out in Jira. Manually transferring information between Ivanti and Jira results in duplicated efforts, delays, and potential errors.

The best solution:

Establishing a smooth and automatic Jira Ivanti data transfer, using an advanced no-code integration solution like the ZigiOps platform. ZigiOps allows the teams using the two systems to continue their work with the system of their choice, without interrupting the exchange of critical information. In fact, the no-code solution helps them speed up the process, eliminating any possibility of bottlenecks and enhancing their overall performance. The transfer of Ivanti service requests and transforming them into Jira tasks is easy and fast.

Jira Ivanti Integration – Set up process

Step 1: Installation

The initial phase of integrating Jira with Ivanti involves the deployment of the ZigiOps system. ZigiOps provides comprehensive documentation outlining its prerequisites and installation procedures for added clarity. Accessible on both iPaaS (Integration Platform as a Service) and on-premises environments, ZigiOps boasts a user-friendly installation process that only requires a few clicks to set up and initiate.

For on-premises installations, the entire process typically takes no more than five minutes to complete. Notably, ZigiOps is designed as a no-code solution, eliminating the need for additional coding efforts. Furthermore, its integration does not necessitate alterations in other applications. Thanks to its robust security protocols, ZigiOps adheres to strict policies and does not retain any of your information.

Accessing ZigiOps is a swift and straightforward process. The integration platform only necessitates the input of a username and password for login, ensuring a quick and user-friendly authentication experience.

ZigiOps Jira Ivanti integration: ZigiOps login

The sign-up process is simple and easy. It requires just a username and password. After that, we’re immediately taken inside the ZigiOps no-code integration tool.

Step 2: ZigiOps Dashboard

ZigiOps seamlessly directs users to the main Dashboard. Here, we’re provided with key information, including the number of current system integrations, active licenses, and the status of connected systems, the amount of extracted records for a pre-defined period of time, some vital statistics and also the health status of both the systems and the integration platform.

 ZigiOps Jira Ivanti integration: ZigiOps Dashboard image

Step 3: Connecting the systems

ZigiOps simple UI makes it easy for the users to fastly initiate a connection between different systems. This is possible from the Connected Systems Menu.

If we click on the Add a new system, ZigiOps will display a long list of systems that are currently available for integration.

Connecting to Jira

Jira Ivanti integration: Connecting to Jira

Connecting with the Atlassian Jira is fast and easy. It takes just a few clicks and requires:

  • Instance URL  
  • User  
  • Password  

We can also login through a proxy, if needed.

Connecting to Ivanti

 ZigiOps Jira Ivanti integration: Connecting to Ivanti

Establishing a successful connection with Ivanti also does not take much time. The information that is required is:

  • Server URL → Input the URL of your instance. For example, https://example.vantosi.com/HEAT.
  • API Key → Input the API Key required for authentication.
  • Proxy Settings → Enables the usage of a proxy server.

After establishing a connection with each of the desired systems we‘d like to integrate, we can click on the SAVE and TEST options ZigiOps displays in the upper right corner. This will allow the integration platform to save and test the connection, plus – will initiate the collection of some metadata which will, later on, be used for the Jira Ivanti integration configuration.

Step 4: ZigiOps Integrations Template gallery

Next, we can move forward with the Jira Ivanti integration and go to the Add a new system option. It allows us to choose one of many ZigiOps’ pre-defined templates. If the occasion calls for specific actions, ZigiOps will also allow us to import our own custom template to fit the integration use case criteria.

ZigiOps Jira Ivanti integration: ZigiOps integration templates library

Step 5: Jira Ivanti integration template

ZigiOps’ main integration section displays the exact systems we’d like to integrate, the data types we plan to transfer and synchronize, plus the correlation logic ZigiOps will use to perform the integration.

ZigiOps Jira Ivanti integration: entities configuration
 ZigiOps Jira Ivanti integration: entities configuration details

A comprehensive integration platform like ZigiOps allows users to easily pick the exact data they want to send from one system to another during the integration process.

ZigiOps Jira Ivanti integration: integrated entities table

As you can see here, ZigiOps allows us to specify what data will be transferred from Ivanti to Jira’s instance such as:

  • Address types
  • Hwintentity_printers
  • Excludeorincludesubnets
  • Ci_enterpriseapplications
  • Ci_unkwndevices
  • Hardwareprofiles
  • Ci_contracts  

And more.

Hardware profiles

 ZigiOps Jira Ivanti integration: Ivanti service requests to Jira

The same is valid for our Jira instance. We can easily pick between:

  • Sprint
  • Htp. epic
  • Htp. subtask
  • Stq. epic
  • Cfh. epic
  • Statuspagecategory
  • And more.

Once we pick the systems we’re sure we want to integrate (in our case Ivanti and Jira), we must click on the Save option that’s available in the upper right corner of the integration template. This way, ZigiOps will connect Ivanti to Jira, and we can safely proceed with the integration steps.

Step 6: Setting up the Ivanti Service Requests to Jira tasks integration

ZigiOps offers 3 action levels for this integration (he number can vary, depending on the use case). For the Jira Ivanti integration, ZigiOps offers the following:

  • Create Jira Task
  • Update Jira Task
  • Update Ivanti Service Requests

Create Jira Task

 ZigiOps Jira Ivanti integration: create Jira task

ZigiOps allows us to tailor the integration so that it fits the current needs. We can easily pick the trigger, trigger conditions and expressions.  

Effective trigger conditions are pivotal in achieving a successful integration between Jira and Ivanti in ZigiOps. Utilizing polling as a trigger action, ZigiOps actively searches for newly created service requests in Ivanti, allowing customization of scanning intervals—whether in minutes, seconds, or days. Additionally, a mandatory trigger condition involves specifying a field name and value, ensuring ZigiOps performs scans only when the required criteria are met.

ZigiOps Jira Ivanti integration: create Jira task – source

ZigiOps' advanced field mapping functionality provides enhanced control over the specific information details that the connector can retrieve and transfer, offering a more tailored integration experience.

ZigiOps Jira Ivanti integration: create Jira task –  field mapping

Update Jira task

ZigiOps' bi-directional integration capabilities enable swift and automatic real-time updates to tasks in Jira, ensuring seamless and efficient workflow management.

ZigiOps Jira Ivanti integration: update Jira task

Update Ivanti

ZigiOps Jira Ivanti integration: update Ivanti – source

Additionally, ZigiOps allows users to have their Ivanti instance updated whenever there are changes on Jira task’s side.

 ZigiOps Jira Ivanti integration: update Ivanti – field mapping


Integrating Jira Ivanti with ZigiOps provides organizations with an efficient and streamlined workflow management solution. The benefits of this integration are vast, including enhanced incident management, improved collaboration and communication, accelerated workflows, seamless data synchronization, and increased visibility into key performance metrics. With the no-code integration approach, users are empowered to customize and configure the integration to their unique requirements without the need for extensive coding knowledge. By integrating Jira Ivanti with ZigiOps, businesses can transform the way they handle workflows, and incident management, and ultimately drive operational efficiency. Embrace this integration and take advantage of the power it brings to your organization today.

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