In today’s video, we’ll show you what correlation is, why it’s critical in integrations, and how to configure it using the ZigiOps no-code data integration platform.

ZigiOps is a powerful, no-code integration solution that helps you connect ITSM, DevOps, monitoring, CRM, and other systems — all without writing a single line of code. At the core of every successful bi-directional integration is correlation.

Step-by-Step Breakdown

Step 1: What is Correlation in Integrations?

Correlation is the relationship between two or more data objects — such as incidents, tickets, events, or metrics — across systems. It ensures that once objects are linked, any update in one system is automatically reflected in the other. This is crucial for bi-directional synchronization.

Step 2: Why Do We Need Correlation?

Without correlation, there’s no way to reliably match and update records across systems. For example, a main incident in ServiceNow could have multiple child tasks in Jira. As each task is updated, the main incident should reflect those changes — and that’s only possible through correlation logic.

Step 3: Correlation in ZigiOps UI

In ZigiOps, correlation is configured independently for each integration flow. This means you can create different rules and behaviors depending on your use case — giving you full flexibility.

Step 4: How to Set Correlation Rules

Within each integration configuration, go to the Correlation menu. There you’ll:

• Access fields from both source and target systems

• Choose where to store correlation info: in System 1, System 2, or both (recommended)

• Define unique identifiers for each system to maintain the relationship

• Optionally use multiple fields for compound correlation logic

Step 5: Example – Jira and ServiceNow Integration

Let’s say a ticket is created in Jira and synced to ServiceNow. The correlation ID ensures updates to either record are synchronized in real time. If ticket #22735 in Jira changes, ticket DEMO-1777 in ServiceNow is automatically updated — and vice versa.

Step 6: Extra Uniqueness and Correlation Enhancements

ZigiOps can append extra unique identifiers or metadata to improve traceability across systems, ensuring the integrity of your integration workflows even in complex environments.

Why Correlation Matters for Data Integration Platforms

• Enables real-time, bi-directional integration

• Maintains data consistency across connected systems

• Prevents duplication and sync errors

• Essential for dynamic workflows across ITSM, DevOps, and CRM platforms

• Fully customizable without writing any code

If you’re looking to connect your systems — whether it’s Jira, ServiceNow, Salesforce, Azure DevOps, or others — book a technical demo with our team or try the free trial. We’ll show you how to configure correlation in minutes using the ZigiOps data integration platform.