TOP 5 JIRA INTEGRATIONS: the most beneficial combinations between Jira and other systems

A few words for a start

Agility and flexibility are two of the most significant elements of modern enterprises, regardless of their size, market share, and niche. Thanks to them, companies adapt painlessly to the ever-changing business landscape. To stay competitive, businesses rely on comprehensive, multi-layered internal IT ecosystems. This is often achieved by using a variety of solutions that help departments optimize their workflows, automate tasks and operations, and eradicate the possibility of data silos and misconceptions.

That is why Jira integrations are so sought-after.

Why do companies seek Jira integrations?

Perhaps the most common IT tool that can be found deeply embedded in almost every IT infrastructure is Jira. Released in 2002, Atlassian Jira has become one of the most sought-after DevOps solutions with65 000+ active companies using itglobally.And almost two decades after, the Jira integrations has become integral part ofmany small to large-scale companies IT ecosystems.

Preferred by every agile-oriented team, Jira offers quick access to Kanban and Scrum boards. That helps with mapping and management of the entire chain of internal workflows and operations. Jira bestows transparency over important projects statuses and allows successful real-time tracking and performance observation on the progress and final roll-out of IT products. Sprint reports velocity, burn-down charts, metric reports, and roadmaps help designated teams gain a detailed overview of their overall productivity and keep track of each step of the software development life cycle.

With the Jira integrations into their IT infrastructure, important metrics like issues, bugs, epics, features, work items (stories or tasks), and tickets are easily managed and analyzed.

Common benefits of the Jira integration into the enterprise IT infrastructure:

• Flexible and agile development solution that easily integrates with a variety of systems (first and third-party ones) such as ServiceNow, Azure DevOps, Splunk, Cherwell, Micro Focus, VMware, Salesforce, GitHub, Bitbucket, Freshdesk, Dynamics 365, andother systems.
• Jira is a scalable solution that helps align teams and departments and guides them towards fast execution of their tasks.
• With Jira, enterprises can significantly boost their overall performance and agility.
• Easy to customize, Jira allows its users to tailor it to their initial needs and interests.
• By integrating Jira into their existing software stack, DevOps teams benefit from effortlessly tracking, managing, and resolving incidents timely. The result downtime gets minimized.
• Workflow optimization happens swiftly.

Takeaway: Jira pricing starts at $7.75 per user (or $ 77.5 per month) for Standard use. There is a Free plan that supports up to 10 users per month and an Enterprise package.

Deciding on an integration tool for Jira integrations

Integration plays a major role in the development of every modern enterprise. It helps form the stable backbone of their IT infrastructure, uniting different teams and departments, and aligning their work. Thats why choosing a tool that will successfully integrate the systems present in the technology stack is not easy.

Marketplaces nowadays offer diversified solutions, each promising to ease the workload on the IT teams and boost their productivity.

However, the right choice must step on the current and future needs of the business. The companys need for future expansion, scalability, availability, and flexibility should be considered, too. An option for customization of each action within the integrations is also essential. Its important to mention that most modern enterprises seek an easy-to-deploy solution that would not burden them.

An example of such a tool is the ZigiOps platform.

Why use the ZigiOps connector?

100% no-code and safe to use (it does not save any of the data from the connected systems), ZigiOps is ideal even for non-technical users. No need for additional coding or resources spent on deploying it.

The integration platform allows seamless bi-directional integrations between some of the most popular systems on the market BMC, Salesforce, ServiceNow, GitHub, Bitbucket, Micro Focus, SAP, and more. ZigiOps enhanced customization functionalities make it the preferred solution for all businesses that plan to expand and scale their performance. As an Atlassian partner, the ZigiOps no-code connector is ideal for Jira integrations with ITSM, ITOM, Cloud, or CRM solutions.

Jira ServiceNow integration

One of the most common Jira integrations is with ServiceNow. The idea is to effortlessly transfer events, incidents, change requests, and service requests, and synchronize them. Additionally, it keeps the two systems updated in real-time. There are a few use case scenarios for a Jira ServiceNow integration related to:

• Logging a ServiceNow incident as a Jira task
• Logging a ServiceNow problem as a Jira bug
• Logging a ServiceNow SC task as a Jira task

A quick overview of the Jira ServiceNow integration use case:

The most common Jira ServiceNow integration relates to incident management and bug tracking. Lets imagine the following situation the companys helpdesk team gets notified about the existence of a new incident in their ServiceNow queue. The help desk must investigate the incident its root causes and details surrounding it. If identified as a software bug, the incident must be sent directly to the DevOps team (in Jira) for remediation. When the development team is ready, the help desk will receive a notification with the issue resolution and its details.

Benefits of a potential Jira ServiceNow integration:

• The most notable advantage of the Jira ServiceNow integration is that companies have the chance to enhance the client experience.
• Both DevOps and help desk teams work aligns
• Historical customer-related data is accessible in real-time.
• The transfer of accumulated data(tickets/issues/tasks) from Jira to ServiceNow and vice-versa happens faster.
• Critical customer issues get immediate attention and remediation.
• Communication and collaboration between the Jira and ServiceNow teams happen fast.

Takeaway: ServiceNow serves more than 80% of Fortune 500 companies, and nearly 14,000 businesses use it daily. Integrating ServiceNow with the other systems in the organization is becoming quite vital for them to stay competitive and handle their processes in an optimal way.

Pricing: The pricing of ServiceNow is subscription-based (with $100 per IT process user/per month).

Jira Salesforce integration

Another popular option among the Jira integrations is that with Salesforce. A multi-module CRM solution, Salesforce is a perfect match for companies that aim to scale their customer base and grow market share rapidly.

The combination of DevOps and CRM allows companies to optimize and elevate their customer-centric activities, enabling them to track each step of the customer journey of their current and future clients.

Any issues, cases, comments, and attachments are transferred to and from the connected Jira Salesforce systems.

Usually, the Jira Salesforce integration is for:

• Logging Jira Tasks/Issues as Salesforce Cases
• Logging Salesforce Cases as Jira Tasks

A quick overview of the Jira Salesforce integration use case:

The most recurring integration scenario is about logging Salesforce Case (a customer-related inquiry, for example) in Jira as a task(issue) that needs the attention of the development team. The collaboration between the customer service team and the dev department makes sure that any client requests or issues are handled on time.

A proper Jira Salesforce integration enables the two teams to collaborate on finding the best possible solution to the customers requests via sharing data back and forth between the connected systems. This way, valuable information like regular, custom, and lifecycle fields, comments, and attachments are easily synchronized and accessible on both sides of the integration.

ZigiOps automatically identifies the Salesforce case, transfers it to Jira, and instantly creates a related issue. Updates sync instantly. Valuable data such as regular, custom, and lifecycle fields, comments, and attachments are synchronized in real-time.

Benefits of the Jira Salesforce integration:

• Enhanced cross-team collaboration and productivity
• A rapid increase in CSATs
• Fast and easy monitoring, tracking, and remediation of customer-related problems/ inquiries
• Easy access to valuable metrics and data accumulated from across the two connected systems
• Elimination of potential bottlenecks, regarding faulty data and misunderstandings of client problems
• Visibility and traceability of each step of the customer journey

Takeaway: Salesforce has a staggering number of over 150,000 businesses using it! It is the worlds number 1 CRM and integrating it with the other systems the organization is using is critical to be able to keep teams on track and boost operational efficiency.

Pricing: Salesforce pricing varies from $25 per user/per month up to $300 per user/per month depending on the needs (modules chosen).

Jira Azure DevOps integration

Combining two DevOps systems is not something uncommon. It enables stakeholders to make better decisions and better strategize the development lifecycle of a product. That reassures the continuity of data workflows and operations and full cooperation between the designated departments when handling end-user issues on time. The two IT teams can instantly gain full access to critical data like changing deadlines or work priorities.

Most often, the main reason behind a Jira Azure DevOps integration is to:

• Transfer Jira tasks as Azure DevOps tasks (work items)

Also, any accompanying comments and attachments are transmitted back and forth between the two DevOps systems.

A fast overview of the Jira Azure DevOps integration use case:

The Azure team issues a new task that needs to be synced with the Jira team. For this to happen, the Azure task must find its way straight to the Jira system. As a result, both teams can work on the same matter without interrupting one another, focusing their efforts and collaboration on finding the best possible solution for the current problem.

Benefits of the Jira Azure DevOps integration:

• Improved traceability, transparency, and reliability of the chain of IT operations
• Control over business tasks and operations
• Automation of crucial activities and eradication of data misinformation and bottlenecks
• Improved focus on activities
• The Jira Azure DevOps integration helps increase productivity

Takeaway: Microsofts Azure is fastly approaching 1billion users worldwide serving some of the most popular Fortune 500 companies in the world.

Pricing: Azure DevOps Services pricing starts at $60 per user/per month; there is also a Free Trial available.

Jira BMC Remedy Integration

Another sought-after DevOps ITSM integration combination is Jira BMC Remedy. With more than6,500 IT clientsfrom around the globe, BMC Remedy/Helix ITSM tool enables companies to gain control over and manage their internal IT infrastructure, as well as to handle any service requests that may come up.

The BMC Remedy/Helix ITSM containerization functionality makes it possible for its users to utilize the tools capacity for operational and deployment efficiency. This makes it perfect for a combination with Jira, as it will speed up the process of issue resolution and sync incidents, change requests, issues, as well as custom records.

Oftentimes, the reason for picking BMC Remedy/Helix ITSM among the rest of the possibilities for Jira integrations is:

• To log Jira Tasks as Remedy Incidents
• To log Jira Tasks as Remedy Problems
• To log Remedy Change Requests as Jira Tasks
• To log Remedy Problems as Jira Tasks
• To log Remedy Work Orders as Jira Tasks

A quick view of the Jira BMC Remedy/Helix integration use case:

The biggest reason for choosing BMC Remedy among the rest of the Jira integrations options is the need for synchronizing change requests and/or incidents. Anytime the BMC Remedy team receives an alert that requires immediate intervention and investigation from the DevOps side. That requires the transfer of the BMC Remedy problem to Jira.

The Jira Remedy integration helps the two teams collaborate on the issue and resolve it faster. That boosts the user experience instantly.

Benefits of the Jira BMC Remedy integration:

• Faster resolution to customer issues and requirements
• Transparency over crucial customer-related issues and inquiries
• Granular control over the end-to-end chain of operations in the IT ecosystem
• Automation of important for the business functionalities

Takeaway: BMC Remedy/Helix ITSM is a preferred choice of more than 86% of the Forbes Global 50.

Pricing: BMC Remedy/Helix ITSM pricing starts at $67.90 per user/per month.

Jira Cherwell/Ivanti integration

Jira Cherwell/Ivanti integration

Another quite popular one among the entire Jira integrations array is the combination of Jira and Cherwell (now acquired by Ivanti). Cherwell is an easily configurable and scalable service desk tool. It steps on the best IT Service Management (ITSM) practices and perfectly utilizes the ITIL framework. Cherwell (Ivanti) allows the effortless handling of logging and managing service desk records. These capabilities of the tool make it a favorable choice for a Jira integration.

Businesses often opt for a Jira Cherwell integration to transfer incidents, issues, stories, custom Records, and other data.

Yet, the most common use case for the integration between the two is related to incidents:

• Cherwell Incidents as Jira Tasks

Jira Cherwell (Ivanti) common use case:

The enterprise service desk team receives a notification about a new incident in their Cherwell (Ivanti) queue. The team discovers that it is a software bug. To deal with it, they have to instantly forward it to the responsible DevOps team on the Jira side. To do this they need to log it into Jira as a task. Updates on the resolved issues have to be forwarded back to the Cherwell system.

Benefits of the Jira Cherwell (Ivanti) integration:

• Enhanced communication between the teams operating the connected systems
• Timely remediation of customer issues
• Transfer of critical business information between Jira and Cherwell (Ivanti)
• Instant visibility of the status of each of the resolved bugs
• Transparency across the chain of operations in the IT infrastructure.

Takeaway: Before its initial acquisition from Ivanti, Cherwell has been used by more than 811 companies from different niches.

Pricing: Cherwell (Ivanti) pricing starts at $189 per month.

Conclusion

As one of the most widely used DevOps solutions, Jira can be found embedded in the IT ecosystem in almost any company today. That is a direct result of the tools multifunctionality which allows it to answer any business need. As a result, Jira integrations have become a common occurrence. Compatible with thousands of integrations, plugins, apps, and add-ons, Jira has become the go-to solutionfor those agile teams that aim to optimize and improve their project management and bug-tracking activities.

Check out one of the easiest and most scalable tools for Jira integrations ZigiOps. Contact us for a free demo and see how you can quickly fulfill even the most complex Jira integration use cases.