This video presents a comprehensive overview of integrating Salesforce with Azure DevOps using the ZigiOps platform. Both tools are widely used in modern enterprises—Salesforce for customer relationship management, and Azure DevOps for software development and project management. When integrated, they unlock powerful automation capabilities, reduce manual tasks, and enable teams to collaborate more effectively.

An Overview of Salesforce and Azure DevOps

Salesforce offers robust CRM capabilities, including modules for sales, marketing, service, and analytics. It helps businesses centralize customer data and streamline operations.
Azure DevOps supports the entire software development lifecycle with tools for version control, continuous integration, testing, and release management.

Together, these platforms can transform enterprise workflows—especially when integrated properly.

Why Integrate Salesforce and Azure DevOps?

Manual data entry between Salesforce and Azure DevOps often leads to delays, errors, and inefficiencies. An integration ensures that when a Salesforce case is created (like a customer issue or feature request), the relevant data flows automatically to Azure DevOps as a work item.

The integration supports real-time updates across platforms, keeping development, support, sales, and marketing teams aligned—regardless of location. Benefits include:

• Improved collaboration

• Faster issue resolution

• Streamlined operations

• Reduced human error

• Increased productivity

Choosing the Right Integration Tool

Before integrating, it’s important to evaluate tools based on speed, scalability, limitations, and security. ZigiOps stands out by offering:

• A completely no-code interface

• Unlimited syncs and users

• Real-time data flow

• High flexibility and enterprise-level scalability

• Full data security (ZigiOps doesn’t store any information)

Integration Use Cases

The most common scenario: Salesforce Cases syncing with Azure DevOps Work Items. ZigiOps supports bi-directional sync of both standard and custom fields, attachments, comments, and lifecycle data. It can also map Salesforce Cases to Azure DevOps Issues, Tasks, and other work item types.

Use cases include:

• Creating work items in Azure DevOps from new Salesforce Cases

• Automatically updating Salesforce Cases with DevOps status changes

• Syncing comments and attachments in both directions

Setting Up the Integration with ZigiOps

The video walks through the step-by-step setup:

1. Installing ZigiOps (on-prem or cloud)

2. Connecting Salesforce using credentials and API keys

3. Connecting Azure DevOps via personal access token

4. Creating a custom integration

5. Defining actions (create/update in both directions)

6. Mapping fields and setting triggers

No plugins or changes to existing Salesforce or Azure DevOps instances are required—ZigiOps communicates via APIs.

Conclusion

This video shows how a no-code, bi-directional integration between Salesforce and Azure DevOps significantly enhances business processes. By automating the flow of information and removing manual work, teams can resolve issues faster, collaborate better, and deliver greater customer satisfaction.

ZigiOps offers a scalable, secure, and easy-to-use solution—ideal for enterprises looking to streamline operations and boost productivity.

Watch the video to see ZigiOps in action and discover how you can enable seamless Salesforce and Azure DevOps integration in just minutes.