Dynatrace to Operations Bridge Manager Integration with ZigiOps | Step-by-Step

In this video, we walk you through the complete process of integrating Dynatrace with  Operations Bridge Manager (OpsBridge) using ZigiOps – a powerful, no-code integration platform. Whether you're running on-premises or using an iPaaS setup, ZigiOps ensures fast, secure deployment with no need for custom coding or modifications to your existing systems.

What you’ll learn in this video:

Step 1 – Installing ZigiOps

Start with a quick and simple installation process – deploy ZigiOps either on-premises or via the cloud in just a few minutes. No changes to your existing systems are required.

H2 Step 2 – Adding Connected Systems

Use the ZigiOps dashboard to connect Dynatrace and OpsBridge. Easily add both platforms from the supported systems menu and configure the required credentials:

• Dynatrace: Instance URL, API token

• OpsBridge: Instance URL, user credentials
  Once entered, test the connection to verify system reachability.

Step 3 – Exploring the ZigiOps Dashboard

Monitor the status of your integration, view license details, and track performance directly from a centralized, user-friendly dashboard.

Step 4 – Configuring Integration Parameters

Set up custom polling intervals for different data types based on your specific needs:

• Topology

• Metrics

• Problems/Events

Each stream can be fine-tuned individually for optimized performance and accuracy.

Step 5 – Topology Synchronization

ZigiOps automatically syncs Dynatrace Smartscape topology with OpsBridge RTSM or UCMDB, following Micro Focus best practices. Customize your topology integration by mapping the following Dynatrace entities:

• Applications

• Hosts

• Services

• Processes
  You can also define your own Configuration Item (CI) types, add or remove attributes, and control structure mapping for deeper alignment.

Step 6 – Metrics Integration

Extract any Dynatrace metric and deliver it to OpsBridge using multiple supported output formats:

• OpsConnector DB (viewable in the Performance Perspective)

• File system output

• COSO (coming soon)
  Apply filtering rules directly within ZigiOps to ensure only the data you need is transferred.

H2 Step 7 – Event Management
Convert Dynatrace Problems into actionable OpsBridge events automatically. ZigiOps enriches each event with critical context:

• Problem ID (in the title)

• Severity level

• Related CI (application, host, service, or process)

• Description and drill-down URL

• Custom attributes as needed

Optional Cross-System Integration

Go a step further by triggering issue creation in external ITSM tools based on Dynatrace Problems. ZigiOps supports real-time integration with:

• ServiceNow

• BMC Remedy

• Cherwell

• Jira Service Management

• Jira Core/Software

This enables unified, automated incident management across both monitoring and service platforms — no manual handoffs required.

Ready to see it in action?

Watch the full tutorial or book a personalized demo with one of our integration experts. You can also book a demo with our integration experts or start your Free ZigiOps trial and experience seamless, real-time connectivity today.