In this video, we guide you through the complete process of integrating Cherwell with Atlassian Jira using ZigiOps – a powerful no-code data integration platform. Whether you're working on an iPaaS or on-premises setup, ZigiOps ensures a smooth, secure, and fast deployment with no need for additional coding or system modifications.

What you’ll learn in this video:

Step 1 – Installing ZigiOps

Get started with a simple installation process that takes less than five minutes. For on-prem users, this includes a quick local setup. For cloud users, just log in via the web UI and begin using ZigiOps as your go-to data integration tool.

Step 2 – Exploring the Dashboard

Take a look around the ZigiOps Dashboard where you can monitor integration health, license status, troubleshoot issues, and manage your configuration — all in one centralized hub designed for managing complex workflows across systems.

Step 3 – Adding Connected Systems

Learn how to add Cherwell and Jira as your connected systems. ZigiOps offers an intuitive interface to connect platforms from its extensive library, making it a versatile data integration platform for IT and DevOps teams.

Step 4 & 5 – Connecting to Cherwell and Jira

We guide you through connecting to both systems using instance URLs, credentials, or API tokens. You can also configure proxy settings as needed to ensure secure data flow between systems.

Step 6 – Using Integration Templates

Choose from a rich collection of pre-built templates tailored for Cherwell–Jira scenarios. Whether you're syncing incidents, issues, or custom records, these templates enable rapid deployment of your data integration tool without manual setup.

Step 7 – Configuring the Integration

Now it’s time to configure the actual integration. In our example, Cherwell is the source system and Jira is the destination. Define what data is transferred, set correlation logic, apply filters and conditions, and map fields to suit your specific use case.

Step 8 – Action Levels & Customization

ZigiOps supports robust action configurations such as:

• Creating Jira issues from Cherwell incidents

• Updating Jira tasks as Cherwell tickets progress

• Reflecting Jira resolution updates in Cherwell in real time

You’ll learn how to set up trigger conditions, customize polling intervals, and create intelligent field mappings for seamless automation.

You can, also, check out Jira Cherwell integration guide for more details.

Whether you're a service desk analyst, system admin, or DevOps engineer, this guide will help you achieve seamless, bi-directional integration between Cherwell and Jira — all without writing a single line of code.

Start your ZigiOps free trial today or schedule a personalized demo with one of our integration experts to see how this no-code data integration tool can streamline your IT workflows.