Customer Success Consultant
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Work with Fortune 500s to ensure their success with ZigiOps
For our team, we are looking for a Customer Success Consultant who will be part of an international, cross-functional environment that encourages new ideas and provides ample opportunities for career evolution.
The Customer Success Consultant actively communicates with customers (email, MS Teams, meetings), helping them identify and resolve product-related issues, conducting product demos and leading PoCs (proof-of-concepts). The Consultant will be responsible for testing new builds, prior to handling them to customers as well as being involved in the implementations for new accounts.
Responsibilities
- Assisting customers by identifying and resolving product-related issues
- Communication with customers on a regular basis to gather product feedback
- Internal acceptance testing of new product content;
- Troubleshooting technical issues;
- Reporting bugs;
- Communication with customers over emailand conference calls;
- Leading product demos and PoCs
- Implementing the integration solution for customers.
Requirements
Requirements of the role:
- Fluent English - both written and spoken;
- Very good interpersonal and communication skills
- Wilingness to work on shifts (from 9:30AM to 6:30PM and 2:00PM to 11:00PM)
- 1-2 years of experience in a similar role;
- Good understanding of HTTP protocols;
- Knowledge of OS, Networking, WebApplications, etc.;
What we offer
- Basic scripting;
- Enterprise Software;
- Cloud Services;
- Basic understanding of database queries.
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Our Values
Our team uses seven operating principles to help us make better decisions, work as a team and have fun along the way.
Efficiency
We like the simple approach to providing working solutions
Progress
We believe in ongoing improvement and innovation
Flexibility
We have an agile mindset and praise communication
Visibility
In our team, everyone can really see their work’s impact