ITSM · two-way · real-time

BMC Remedy integration, without the scripting

Connect BMC Remedy to your ITSM, DevOps, CRM and monitoring tools with no-code, two-way, real-time sync — records stay aligned across every system, comments and attachments included.

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Live sync

99.8% success

BMC Remedy

Incident

BR-1042

ServiceNow

Synced record

S-482

Incident↔ synced

Change↔ synced

Problem↔ synced

What ZigiOps connects BMC Remedy to

Supported data types

IncidentChangeProblemCMDB CIWork orderCommentsAttachmentsAll Discovered FieldsCustom Fields

Example mapping · BMC Remedy ↔ ServiceNow

Incident ↔ Incident

CMDB CI ↔ CMDB CI

Why teams connect BMC Remedy

Migrating off BMC Remedy, or running it alongside a newer ITSM tool during a consolidation, means both systems need to stay accurate for as long as the transition takes — nobody can afford incidents to fall through the gap between them.

ZigiOps keeps BMC Remedy and ServiceNow synchronized in real time throughout the migration window, with zero data loss, so both teams keep working in the tool they’re already in until cutover is complete. The most common pairing is BMC Remedy ↔ ServiceNow.

99.8%+

Sustained real-time sync success

65–90%

Less manual cross-system work

45–75%

Faster incident & change cycles

Up to 10×

Reduction in operational friction

BMC Remedy integration FAQ

What can ZigiOps sync from BMC Remedy?

Incidents, changes, problems, CMDB CIs and work orders — mapped with full fidelity to your ITSM, DevOps and CRM tools.

Is the BMC Remedy integration two-way?

Yes. Updates flow both ways in real time, and conflict-resolution logic keeps both systems authoritative.

Can I migrate off BMC Remedy gradually?

Yes. Many teams run BMC Remedy alongside a newer ITSM tool during migration, using ZigiOps to keep both systems in sync until cutover is complete.

How do I sync BMC Remedy tickets with Jira without paying for Zapier or building a custom integration?

ZigiOps connects BMC Remedy to Jira — or ServiceNow, or any of 50+ other systems — with a no-code, two-way template. No Zapier subscription, no custom API code; configure the field mapping visually and the sync runs in real time.

Can BMC Remedy run alongside another ITSM tool during a migration without losing ticket history?

Yes. ZigiOps keeps BMC Remedy and the target system synchronized in real time throughout the migration window, with zero data loss, so both teams keep working in their existing tool until cutover is complete.

Does the sync include comments and attachments, or just the ticket status?

Comments, attachments and status transitions all sync both ways by default — not just the status field.

See your BMC Remedy data sync live

Book a demo and we'll connect BMC Remedy to your target system in real time.

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