BMC Remedy – SolarWinds Integration
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Data Types: Alerts / Events / Incidents / Change requests / CMDB CIs / Custom records
BMC Remedy – SolarWinds Overview
Get all problems from Solarwinds directly delivered into your BMC Remedy. The Configuration Item (CI) categorizes the tickets of each application, as it is populated by the integration. Automate ticket creation and handling and boost performance in only a few steps.
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any
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