BMC Remedy – New Relic Integration
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Data Types: Alerts / Incidents / Change requests / CMDB CIs / Custom Records
BMC Remedy – New Relic Overview
ZigiOps delivers all problems discovered by NewRelic directly into your BMC Remedy. Simplify and automate ticket creation and handling and improve communication between your teams as a result. The tickets of each application are categorized by the Configuration Item (CI).
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any
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