Jira and Zendesk Integration video with ZigiOps
Transfer Zendesk Support tickets to Jira tasks and vice versa instantly
Use Case: Sync Zendesk Tickets with Jira Issues
Organizations often use Zendesk for customer support and Jira for issue tracking and development. A common integration scenario involves transferring Zendesk support tickets into Jira as development tasks or bugs.
Scenario:
The helpdesk team receives a ticket in Zendesk reporting a technical issue. Upon analysis, they determine it’s a bug and must escalate it to the DevOps team in Jira.
With ZigiOps, this process becomes automatic:
- A Jira issue is created from the Zendesk ticket
- Updates sync in real time or at custom intervals
- No manual input is required
- All logs, attachments, and comments transfer seamlessly
- Bi-directional updates ensure both teams stay aligned
This setup improves defect tracking, change request management, and cross-team collaboration.
Integration Setup with ZigiOps
1. Install ZigiOps
- Available as both iPaaS and on-premises
- Quick, 5-minute installation
- No-code platform: no coding or changes to existing systems
- Fully compliant with strict security policies
2. Login and Dashboard
- Secure login with username and password
- Dashboard provides a view of:
- Connected systems
- License status
- Active integrations and health checks
3. Choose Integration Template
- Navigate to the Integration Templates Gallery
- Search or filter for Zendesk → Jira template
- Load the template with one click
Connect Zendesk and Jira
Zendesk Connection Requirements:
- Instance URL (e.g., https://example.zendesk.com)
- Authentication: Basic Auth, Bearer Token, or OAuth
- Proxy support if needed
Jira Connection Requirements:
- Instance URL
- Username and Password
- Optional proxy configuration
Once connected, ZigiOps retrieves metadata for both systems.
Zendesk to Jira: Integration Configuration
Define Systems and Entities:
- System 1 (source): Zendesk
- System 2 (target): Jira
- Select and map entities (e.g., tickets to issues, comments, attachments)
Supported Actions:
- Create Jira Task
- Update Jira Task
- Backsync to Update Zendesk Ticket
Triggers, expressions, and advanced conditions allow precise customization:
- Polling frequency (e.g., every 60 seconds)
- Field-level mapping and transformation
- Logic-based execution (e.g., only escalate if priority = High)
Advanced Field Mapping
- Define which fields to sync and when
- Match field types and values between Zendesk and Jira
- Use expressions to dynamically format or transform data
- Customize sync behavior based on business rules
Bi-Directional Sync
- Updates in Jira (status, comments, attachments) sync back to Zendesk
- Real-time feedback loop keeps support and development teams aligned
- Ensures full visibility and consistency across platforms
Conclusion: Streamline Support and Development Collaboration
Integrating Zendesk with Jira via ZigiOps allows support and engineering teams to work as one.
The integration:
- Reduces manual effort
- Accelerates bug resolution
- Improves customer response time
- Increases visibility and accountability
With its no-code approach, pre-built templates, and real-time syncing, ZigiOps is the ideal integration platform for bridging support and development environments.
Ready to automate your Zendesk–Jira workflow? Book a demo today and see ZigiOps in action.