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This video walks you through the process of integrating ServiceNow with Atlassian Jira using ZigiOps — a no-code integration platform that supports both cloud and on-prem environments. ZigiOps ensures real-time, secure data flow without storing any transferred information.

What you’ll learn in this guide:

Step 1 – Installing and Accessing ZigiOps

Install ZigiOps on your virtual machine or use the cloud version — no coding or system changes required.
Log in using your credentials to access the Dashboard, where you’ll find system health metrics, integration statuses, and license usage.

Step 2 – Connecting to ServiceNow

From the Connected Systems menu, add ServiceNow by entering:

• Instance URL

• Username & Password

ZigiOps validates the connection and automatically retrieves metadata.
Required permissions include access to:

• incident

• sys_dictionary

• sys_journal_field

• Additional system tables for full functionality

Step 3 – Connecting to Jira

Enter Jira connection details:

• Jira URL

• Username & Password (or API Token for Jira Cloud)

ZigiOps authenticates and pulls available fields using Jira’s official APIs.
Required permissions include the ability to:

• Create, edit, assign issues

• Read project and user metadata

Step 4 – Using Integration Templates

Choose a predefined template such as:

• ServiceNow Incident → Jira Task

Templates are fully customizable and support:

• Custom fields

• User-defined triggers

• Advanced field mapping

You can also start from scratch or import existing configurations.

Step 5 – Configuring the Integration

Define integration logic:

• Source System: ServiceNow (entity: incident)

• Target System: Jira (entity: task, bug, or story)

Select the data to sync, including:

• Priority

• Short description

• Comments

• Attachments

Step 6 – Setting Mappings and Triggers

Customize:

• Polling Interval: Define how frequently ZigiOps checks for changes

• Trigger Conditions: Set logic for when data is sent

• Field Mappings: Map core fields like:

• Summary → Summary

• Description → Description

• Attachments, Comments, and Custom Fields

Step 7 – Enabling Bi-Directional Sync

ZigiOps supports full two-way synchronization:

• Jira task updates (status, comments, etc.) reflect back into ServiceNow

• ServiceNow incident changes automatically update corresponding Jira tasks

Final Step – Save and Activate the Integration

Once all parameters are configured, click Save, then Activate.
Your integration is now live, enabling real-time data flow between ServiceNow and Jira for improved collaboration, faster resolution times, and centralized visibility.

Start Your Integration Journey
Book a demo with our experts or start your Free ZigiOps Trial today to experience seamless ITSM and DevOps connectivity — all without writing a single line of code.

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