ServiceNow to Jira Integration video with ZigiOps
Integrate your ServiceNow and Jira instances in just 2 minutes with ZigiOps
This video walks you through the process of integrating ServiceNow with Atlassian Jira using ZigiOps — a no-code integration platform that supports both cloud and on-prem environments. ZigiOps ensures real-time, secure data flow without storing any transferred information.
What you’ll learn in this guide:
Step 1 – Installing and Accessing ZigiOps
Install ZigiOps on your virtual machine or use the cloud version — no coding or system changes required.
Log in using your credentials to access the Dashboard, where you’ll find system health metrics, integration statuses, and license usage.
Step 2 – Connecting to ServiceNow
From the Connected Systems menu, add ServiceNow by entering:
- Instance URL
- Username & Password
ZigiOps validates the connection and automatically retrieves metadata.
Required permissions include access to:
- incident
- sys_dictionary
- sys_journal_field
- Additional system tables for full functionality
Step 3 – Connecting to Jira
Enter Jira connection details:
- Jira URL
- Username & Password (or API Token for Jira Cloud)
ZigiOps authenticates and pulls available fields using Jira’s official APIs.
Required permissions include the ability to:
- Create, edit, assign issues
- Read project and user metadata
Step 4 – Using Integration Templates
Choose a predefined template such as:
- ServiceNow Incident → Jira Task
Templates are fully customizable and support:
- Custom fields
- User-defined triggers
- Advanced field mapping
You can also start from scratch or import existing configurations.
Step 5 – Configuring the Integration
Define integration logic:
- Source System: ServiceNow (entity: incident)
- Target System: Jira (entity: task, bug, or story)
Select the data to sync, including:
- Priority
- Short description
- Comments
- Attachments
Step 6 – Setting Mappings and Triggers
Customize:
- Polling Interval: Define how frequently ZigiOps checks for changes
- Trigger Conditions: Set logic for when data is sent
- Field Mappings: Map core fields like:
- Summary → Summary
- Description → Description
- Attachments, Comments, and Custom Fields
Step 7 – Enabling Bi-Directional Sync
ZigiOps supports full two-way synchronization:
- Jira task updates (status, comments, etc.) reflect back into ServiceNow
- ServiceNow incident changes automatically update corresponding Jira tasks
Final Step – Save and Activate the Integration
Once all parameters are configured, click Save, then Activate.
Your integration is now live, enabling real-time data flow between ServiceNow and Jira for improved collaboration, faster resolution times, and centralized visibility.
Start Your Integration Journey
Book a demo with our experts or start your Free ZigiOps Trial today to experience seamless ITSM and DevOps connectivity — all without writing a single line of code.