Optimize your monitoring with ZigiOps’ integrations for BMC Helix and improve the overall visibility into your processes.
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Faster, secure, no-code integrations designed specifically for the uniquerequirements of government agencies and public institutions.
Development Delays
Information bottlenecks slow down feature releases and bug fixes
Error-Prone Processes
Manual logging, updating, and closing tickets leads to frequent mistakes
Manual Data Transfer
Teams waste hours manually copying information between Jira and other tools
Team Misalignment
Different tools create silos and communication gaps between teams
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No-Code Setup
Configure integrations without developers using our visual interface
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Error-Free Operations
Remove human error from the equation with automated workflows
Automated Data Flow
Eliminate manual data entry with real-time bi-directional synchronization
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Faster Releases
Accelerate development cycles with seamless cross-team collaboration
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
If your teams use different ITSM tools such as BMC Helix and ServiceNow, ZigiOps can integrate them in a few clicks.
When an Incident is created in either BMC Helix or ServiceNow, ZigiOps fetches it instantly and creates a related incident in the other system. ZigiOps offers a high degree of data filtering control so that you can make sure it collects only the required ServiceNow/BMC incidents. You also have complete control of the platform’s data field mapping capabilities, allowing you to define how it reports data to BMC and ServiceNow.
Comments, attachments, regular/custom, and even lifecycle are all part of the synchronization that ZigiOps offers after its deployment.
ZigiOps collects ticket updates from each system and transfers them to the other. Our platform does that in real-time and synchronizes the records for regular fields, custom fields, lifecycle, and comments.
Combining tools like BMC Helix and OpsBridge offers plenty of benefits to those organizations that use them daily in their IT infrastructure. Integrating the two systems enables the transfer of Incidents, Changes, Events, Problems, Works orders, and even Downtimes. Each piece of information helps the IT team optimize the internal ecosystem's performance and achieve great results.
However, to do that, the collected information must be accessible at any time, from any point by the rest of the software tools connected. Cross-collaboration and communication between teams and systems is the key to success.
ZigiOps helps business users instantly make the connection between BMC Helix and OpsBridge in no time. In just a few clicks, the data transition automatically starts. Thanks to its bi-directional connection, ZigiOps synchronizes both systems. It means that any change in one of them will be present in the other.
Automating the deployment and management of applications, workloads, and services is essential for companies that aim to stay ahead of the competition and achieve high levels of customer satisfaction.
DevOps teams have to battle the sometimes slow and foreboding processes of development and configuration of applications to achieve efficiency and scalability. BMC Helix helps them cope with that task by providing them with the information and data. Let's say the Service Desk team notices some events and metrics in BMC Helix that have to be transferred to Kubernetes. The immediate data transfer, in this case, is a must. In such critical situations, ZigiOps steps in and links the two systems in a few minutes. The much-needed data is instantly forwarded from BMC Helix to Kubernetes.
Now, it can be used in a variety of operations across the IT ecosystem. It is also accessible at any time and from any point in the world.