Connect Salesforce and ServiceNow in minutes, thanks to ZigiOps’ bi-directional, no-code integration platform. Automate workflows.
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Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
ZigiOps enables organizations to synchronize service requests and fulfillment tasks between Salesforce and ServiceNow, ensuring that customer commitments made in the CRM layer are tracked and delivered through the formal ITSM fulfillment process. Service requests logged in Salesforce automatically generate corresponding ServiceNow tasks assigned to the correct fulfillment team, and completion updates from ServiceNow are reflected back in the Salesforce record. This bidirectional flow gives account teams real-time delivery visibility while ensuring that fulfillment teams always receive requests through their established ITSM workflow.
When a Salesforce customer case escalates beyond what the support team can resolve independently, ZigiOps automatically creates a linked ServiceNow incident with all relevant CRM context, including account details, case history, severity, and customer impact. ITSM teams in ServiceNow can manage the technical resolution through their standard workflows while updates flow back to Salesforce, keeping account managers and customer success teams informed at every stage. This integration removes the communication gap between customer-facing and IT operations teams, reducing escalation response time and improving the overall customer experience.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
