Streamline ticket creation and handling, reduce response time, and improve your customer satisfaction with ZigiOps’ integrations for Zendesk Support.
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Faster, secure, no-code integrations designed specifically for the uniquerequirements of government agencies and public institutions.
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Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
Zendesk support usually integrates with Micro Focus OBM for events transfer.
The OBM system receives a notification about a newly-discovered event in the event browser. The even, however, needs to be transferred to Zendesk Support's database as an incident. ZigiOps acts as a solution to that when used as a connector for both OBM and Zendesk Support systems - instantly enabling the data transfer between them.
The OBM event is directed to a connected server for ZigiOps, which, in turn, creates a new incident in Zendesk's system with the details from the OBM event. Then, ZigiOps returns the number of the newly-created Zendesk ticket to the OBM event as an external ID.
The OBM event is updated, and ZigiOps reports the change to Zendesk's related incident. Those updates usually refer to regular fields, custom attributes, annotations, and lifecycle synchronization.
ZigiOps also updates the Zendesk incident and automatically reports back the change in the related event in OBM. Those updates can include comments, custom and regular fields, and lifecycle synchronization.
The helpdesk team receives a new incident in their Zendesk Support queue. They find out that the problem results from a software bug, i.e. the DevOps team needs to handle it.
Thanks to ZigiOps, they don’t need to open Jira and manually create a ticket for the bug. The integration platform creates it automatically and updates it every minute, which guarantees a smooth application lifecycle management (ALM).
The communication between the helpdesk team and the developer working on the bug is now extremely easy, as it doesn’t require any additional tools. Everything happens in the comments. ZigiOps syncs log files, traces, issue links and all other attachments. This helps streamline defect tracking and resolution, and it also improves change request management.
Once the developer fixes the issue, ZigiOps updates the Zendesk incident instantly. The end customer receives a notification that you’ve resolved their issue—and everyone is happy.