Zendesk Support – Datadog Integration

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Data Types: Tickets / Events

Datadog (Events) Zendesk Support (Tickets)

Zendesk Support – Datadog Integration Use Case

If your service desk team is using Zendesk Support and your IT team is using Datadog to monitor your servers and assets, you can connect the two tools with ZigiOps and benefit from real-time data transfer between them. Here is an example.

Datadog has received a new event that needs the attention of the service desk team. ZigiOps collects the event automatically and reports it as a ticket in Zendesk with all relevant information.

If the event is updated or closed in Datadog, ZigiOps updates the related ticket in Zendesk in real time, so the service desk team has all the latest information immediately available.

You can setup the integration in minutes with the pre-defined templates that ZigiOps provides. You also have full control over what data and fields will be synchronized with the easy to manage filters and mapping capabilities that the platform offers.

Challenges for Zendesk and Datadog users

Zendesk Support is one of the most popular and widely used cloud support ticketing systems. Datadog is a monitoring and analytics tool for IT and DevOps teams that can be used to monitor services such as servers, databases, and tools.

If a company is using Datadog and Zendesk without connecting them this might result in delays, miscommunication, and loss of data. When information is transferred manually between the applications this can slow down issue resolutions and reduce efficiency.

Integrating Zendesk and Datadog helps your teams exchange data easier than ever and solve issues fast.

How do we solve them?

Connect Zendesk Support and Datadog in minutes and let the two applications talk to each other and seamlessly exchange data. ZigiOps, our agile no-code integration platform makes this possible, even with zero coding or API knowledge. 

Our out-of-the-box templates give you a vast array of conditions, actions and transformations that’ll cover all your use cases—even the most challenging ones. ZigiOps collects Datadog events and reports them as tickets in ZenDesk with all relevant information.

Set up a Zendesk Datadog integration in minutes to synchronize IT Service Management and monitoring, improve cross-team communication and get rid of bottlenecks.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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