Connect Freshservice with the rest of your embedded systems.
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Faster, secure, no-code integrations designed specifically for the uniquerequirements of government agencies and public institutions.
Development Delays
Information bottlenecks slow down feature releases and bug fixes
Error-Prone Processes
Manual logging, updating, and closing tickets leads to frequent mistakes
Manual Data Transfer
Teams waste hours manually copying information between Jira and other tools
Team Misalignment
Different tools create silos and communication gaps between teams
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No-Code Setup
Configure integrations without developers using our visual interface
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Error-Free Operations
Remove human error from the equation with automated workflows
Automated Data Flow
Eliminate manual data entry with real-time bi-directional synchronization
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Faster Releases
Accelerate development cycles with seamless cross-team collaboration
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
ServiceNow and Freshservice co-exist in the IT infrastructure of a company. The help desk department uses Freshservice for dealing with incoming customer issues. A new issue has just been submitted via ticket. On looking into it, the help desk realizes that it requires the attention of someone from the development. That means that the Freshservice ticket has to be logged in ServiceNow. ZigiOps takes the Freshservice ticket and sends it directly to ServiceNow's instance as an incident, along with its details. Resolving the ticket on time is critical.
ZigiOps automates the Freshservice ticket logging and transformation into a ServiceNow incident. DevOps team immediately starts working on it. The help desk team, on the other hand, is kept in constant updates on the resolution’s progress. When the ticket is remediated, ZigiOps immediately notifies the Freshservice team.
An incident is created in Remedy, and it needs to be present in Freshservice for the other team to handle it. ZigiOps detects it and creates a related ticket in Freshservice. When the Remedy incident is updated or if there are any changes, ZigiOps detects that and updates the Freshservice ticket accordingly. When the Freshservice ticket is closed, the incident in BMC Remedy will also be resolved with the corresponding notes, so that the responsible team members know what is happening in real time. ZigiOps also has correlation capabilities that you can set according to your needs - back sync any changes, relate corresponding tickets, etc.
Both Freshservice and Jira are integral part of the company's IT ecosystem. Freshservice helps with hanlding customer inqueries. Jira, on the otherand, is used by the DevOps team to resolve any uprising issues and incidents. The Freshservice team receives a notification about newly-submitted ticket. Upon investigation, the team decides discovers that they'll need the help of the developers to solve it. Upon deployed as a bi-directional integration platform, ZigiOps steps in.
The tool fetches the Freshservice ticket and transfers it to Jira as an incident along with its corresponding details. Once the developers start working on it, the help desk team on the Freshservice side is notified on every step of the incident resolution. The communication is straightforward, with both end-users and IT teams updated in real time.
Your company uses IFS for internal maintenance and Freshservice for IT service management. Employees submit IT requests through Freshservice, needing quick resolution to maintain smooth operations. Typically, there's a gap in connecting IFS and Freshservice, causing time-wasting data entry errors and workflow interruptions. ZigiOps offers a swift, secure solution. It integrates IFS incidents into Freshservice in minutes, ensuring data security. When a ticket is logged in Freshservice, ZigiOps creates a corresponding incident in IFS, facilitating real-time updates for IT support and maintenance teams. This streamlines communication, task prioritization, and collaboration, expediting issue resolution.