Sync BMC Remedy with the rest of your software tools and help your teams work better together.
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Faster, secure, no-code integrations designed specifically for the uniquerequirements of government agencies and public institutions.
Development Delays
Information bottlenecks slow down feature releases and bug fixes
Error-Prone Processes
Manual logging, updating, and closing tickets leads to frequent mistakes
Manual Data Transfer
Teams waste hours manually copying information between Jira and other tools
Team Misalignment
Different tools create silos and communication gaps between teams
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No-Code Setup
Configure integrations without developers using our visual interface
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Error-Free Operations
Remove human error from the equation with automated workflows
Automated Data Flow
Eliminate manual data entry with real-time bi-directional synchronization
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Faster Releases
Accelerate development cycles with seamless cross-team collaboration
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
There is data present in Nagios' database but not in ServiceNow's. Nagios auto-discovery notices that and alerts the tech teams responsible for that.
When deployed, ZigiOps fetches the information and sends it directly to BMC Remedy's systems. This enriches the platform's topology database and can later be used for building vital monitoring dashboards.
An incident is created in Remedy, and it needs to be present in Freshservice for the other team to handle it. ZigiOps detects it and creates a related ticket in Freshservice. When the Remedy incident is updated or if there are any changes, ZigiOps detects that and updates the Freshservice ticket accordingly. When the Freshservice ticket is closed, the incident in BMC Remedy will also be resolved with the corresponding notes, so that the responsible team members know what is happening in real time. ZigiOps also has correlation capabilities that you can set according to your needs - back sync any changes, relate corresponding tickets, etc.
If your main ITSM system is BMC Remedy and you want to synchronize tickets from teams that use Cherwell (or the other way around), ZigiOps can do that for you.
When an Incident/Change is created in Cherwell, ZigiOps will detect it based on a scheduled interval (e.g. every minute) and log a related Incident/Change in BMC Remedy. You have a high degree of control on the data filtering settings, to make sure the platform collects only the required Cherwell Incidents/Changes. You also have full control of the data field mapping to define how ZigiOps reports data to BMC Remedy. Regular fields, custom fields, lifecycle fields and comments are all synchronized.
Updates in Cherwell for the Incidents/Changes that were previously transferred to BMC Remedy are collected on a scheduled interval (e.g. by default, every minute) and synced with the related Incidents/Changes in BMC Remedy for regular and custom fields, lifecycle fields and comments.
Updates in BMC Remedy for the Incidents/Changes that were created in Cherwell are collected on a scheduled interval (again, once per minute) and are synchronized with the related Incidents/Changes in Cherwell for all the fields, as well.
The helpdesk team receives a new incident in their BMC Remedy queue. After checking the issue, they discover the problem results from a software bug, and that they need to get the DevOps team involved to solve it.
With ZigiOps, they can forward it to the DevOps team automatically: they don’t need to open Azure and manually log the issue. ZigiOps creates an incident in Azure DevOps and updates it in real time, whenever any changes take place. This improves the efficiency of your application lifecycle management (ALM) processes and helps your teams work faster and better.
The helpdesk team and the developer working on the issue can communicate easily, thanks to ZigiOps. They don’t need any additional tools to communicate, because everything takes place in the comments. ZigiOps instantly synchronizes log files, traces, and all other attachments. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks and silos.
The helpdesk team receives a new incident in their BMC Remedy queue. After checking it, they notice the problem stems from a software bug, which means the development team needs to fix it.
With ZigiOps, the helpdesk team can forward the incident to Jira and log it as an issue automatically, without even needing to open it. The integration platform updates it in real time, which improves performance and speed, and enhances defect tracking and resolution.
The helpdesk team and the developer who’s working on the issue can communicate easily through ZigiOps. They don’t need any additional tools for that, because the communication takes place in the comments. ZigiOps syncs log files, traces, and all other attachments immediately, which eliminates bottlenecks and data silos.
Once the developer fixes the issue, ZigiOps updates the related incident in BMC Remedy. The end-customer receives a notification that you have resolved their problem.